Hilton Tucson East — Hotel in Tucson

Summary: Really didn't like all the added fees. Rooms were clean. Amenities were good when they were paid for but the free ones were not very good.

-The rooms were clean and felt fairly nice. Be careful, the floors by the bathrooms are hella slippery- we were sliding on them barefoot. -The employees are great. They were helpful and sweet and on top of things. Only downside was that there was frequently only one employee at the desk. I saw someone put back and walk away from buying a product out of the little shop because there were 3 people ahead of him in line and the people at the front seemed to be having an extended discussion. The sinks in the rooms are slightly deeper than your average hotel sink and I was able to fit my 32oz water bottle under the faucet, which was nice BUT they put water bottles in the room with a sign that says they cost $2 each- like, why are they in the room already if they cost extra??? They did respond to our request for a microwave BUT it did take two requests before it showed up. The room did already have a fridge in it BUT the back was completely iced over, meaning they didn't dethaw it anytime recently. I was a little suspicious if it was staying cold enough from that block of ice, but had no way to check. -There's a four-plug outlet behind the desk BUT it IS /behind/ the desk. -The USB outlet next to our bed was cool but didn't work. Not sure why, it just wasn't getting power. -They did offer free shampoo and conditioner in bottles attached to the bathroom wall, and a single makeup remover wipe and wall-attached hand cream bottle... BUT no soap or body wash??? -The free internet is realllly bad. The paid one is ok. -No free breakfast. I did finally cave and pay for breakfast and it was slightly better than your average hotel breakfast- but for me personally, not really $16 worth better. I'm a cheapskate, but I am used to pretty much all hotels offering free breakfast. This stay felt a bit like spirit airlines, with the $2 water bottles, the $16 breakfast, $4(?) internet, etc. Just roll it into the price for everyone and have the amazing benefit of a once-off cost that is transparent from the start. -The little shop in the lobby did not have most of it's prices clearly posted. This felt scammy to me because you had to pick up an item, take it out to the lobby, and actually ask the price (if you didn't ask, they would just say "charge it to the room?" and you would never know how much you spent). I looked over the bill afterwards and it seems like the little seltzer can we got was $4. -No free coffee in the lobby. Maybe this is a classy person thing and I'm not classy, but I've literally never been to a hotel that didn't have coffee in the lobby. My partner was sleeping one morning and I went downstairs and they're like "there's a starbucks down the way..." There is four (two decaf, two regular) free packets of kinda "meh" individually wrapped coffee bags (like tea bags but coffee instead) and a little device to make them up with in the room. -I know others have mentioned this, but the pool is tiny and deep. I'm 5'3 and could stand at the edges but not in the middle (I think it maybe went to 6ft?)- since I'm still learning to swim, this was really weirdfor me personally; if I could swim all the way across the super short pool, I was safe, but felt like I could totally drown in the middle. It's just a weird design. My husband is a fish and doesn't think I should comment on the depth of the pool because he thought it was fine. Also there was a sewage smell as you walked from the building to the pool, coming up from below the walkway somewhere. Maybe some kind of burst pipe.

If you're well-to-do and don't count your dollars, you might like it here a lot. The facility is pretty nice, it's cool having an eating place inside the building, and room service is pretty fast. If money's tight and you're used to hotels taking care of all your basic needs without having to keep adding on cost, this is probably not a great...

It’s the staff that make this the best hotel experience!|We traveled with our 2 dogs and were thrilled when we got a free upgrade (Lifetime Hilton Diamond member) to a corner 2 bedroom suite and large outdoor patio! That’s a pets dream!! Now, for the real heroes:|The breakfast crew are a great team! Barrie and Megan were our servers for the 3 days we stayed and they were so genuine ! They were prompt , attentive, engaging , and Barrie was soo funny! We bonded with Barrie and ended our trip there with a goodbye hug and blessing! Don’t forget to get yours when you visit! The breakfast buffet is really good food! The eggs are real cooked eggs!! Not that powder egg stuff other places serve! Manny keeps the food fully stocked and his smile lights up the morning! I loved the daily treat of either fruit pancakes, French toast and even a cheese blintz! |And then there is Debra, with housekeeping, outside area… I swear she’s the hardest working person there! I see her cleaning when I am walking in, I see her cleaning the hallways and the outside pool area, every time I turn around I see Debra cleaning something! I wish my housekeeper at home cleaned as well!! |The room cleaning staff were also amazing! I hate we never met any of them, or I’d have their names, but trust me they are hard working! Coming daily to pick up our trash and bring fresh linens, the pups slept through most of their visits. But we return and our room was clean, trash taken out and fresh towels!!||Now for the not so great things, and I only mention these for you to be aware of, as a traveler. ||First let me say, the outstanding staff is the reason we will return! We can stay at a fancy place that looks great without any blemishes and their staff customer service could be lacking… customer service does not lack here! From the front desk staff quickly responding to your needs, to all the great workers (whose names I failed to get) Customer service is the reason you will book here!||Ok, so this hotel could benefit from a little updating love. There’s a misleading sign when you drive up saying it’s been fully renovated, because it hasn’t. ||We walked into our suite and the refrigerator still had the previous guests food in it and it looked like dripped meat liquid.🤢. The front desk quickly had someone come clean it up. ||We noticed many areas in our room needing love. Peeling wall paper, stained furniture, carpet needing attention, etc. ||Again, those things are surface items that can be cleaned/repaired/replaced. The staff and their outstanding customer service is why you will pick to stay here, ||Happy...

My recent stay at the Hilton Hotel East was nothing short of exceptional. I needed to stay for business and tuck in a little leisure at the end, by picking up a kayak before heading back to San Diego. The hotel was perfectly situated for both both my business needs, and leisure needs.

From the moment I arrived, Andy, the courteous clerk who checked me in, set the tone with his friendly demeanor and ability to accommodate special room requests. His professionalism and warmth made me feel instantly welcomed.

Nestled amidst the arid desert landscape, the Hilton Hotel East goes above and beyond to ensure guest comfort. HH Members: Complimentary waters were a welcome touch, particularly in combating the dry climate. Additionally, the hotel offers parking for a nominal fee of $10, providing peace of mind knowing that my belongings, including my kayak, were secure overnight in the well-lit parking lot. The quiet and secure neighborhood surrounding the hotel further enhanced my sense of safety, making it an ideal choice for travelers with valuable or recreational equipment.

The heated pool wasn't quite heated when we arrived, and our top sheet on one of the beds was stained or dirty, and that was a little disappointing. However, when we alerted the front desk, engineers and housekeepers promptly addressed these issues with care and concern. From fixing the pool heater to replacing a spotted top sheet their quick response was commendable and contributed to a hassle-free experience.

The hotel's location offers stunning views of the Catalina mountains, providing a picturesque backdrop for relaxation. Whether lounging by the pool or enjoying breakfast overlooking the sunrise, the serene desert surroundings added an extra layer of tranquility to my stay.

In addition to its comfortable accommodations and scenic surroundings, the Hilton Hotel East offers convenient amenities such as complementary shuttle service to various locations within 5 miles. This service made exploring nearby attractions a breeze - without having to drive our car around with kayaks attached – and further elevated the guest experience.

Overall, my stay at the Hilton Hotel East surpassed my expectations. It is top value for its price class. From the attentive staff to the thoughtful amenities and tranquil surroundings, it truly allowed us to get some much-needed rest and relax before making the 6 Hour drive home to San Diego.

I highly recommend this hotel to anyone visiting Tucson, whether for...