DoubleTree by Hilton Virginia Beach Oceanfront South — Hotel in Virginia Beach

I am currently seeking a discrimination lawyer.

I booked this hotel for two nights, and indicated my service dog, which they allow. I walked in with the dog (a 7lb Yorkie) with no problem.

That evening, I was followed out of the hotel by security (Jimmy) at the request of Riz, the night clerk, the only two people on duty. They asked for my room number because “they do not allow dogs.” I explained it was a service dog, and Riz stated I hadn’t informed the front desk. Jimmy then sarcastically questioned my dog’s “service,” which is illegal. I told them I had checked the appropriate box when I booked, and he repeatedly accused me of lying. He brought me around the counter to see the computer, insisting nothing was there so I was lying. I told him that screen doesn’t mean I didn’t do the right thing. He then repeatedly began asking me if I was blind, insinuating that was my disability.

Instead of being concerned with the person vomiting outside the lobby or the girl who stumbled in beat up, the security guard chose to shout loudly and gesticulate wildly while I tried to talk to the clerk. As a single, black, disabled woman traveling alone, they could see that AND they could see I was intimidated, so they began coyly threatening to revoke my stay. The guard actually shouted that’s what he would do because I’m a liar. It was 11pm and I was clearly frightened that my key card wouldn’t work after returning from the walk. I repeatedly asked if that was what they indeed planned to do, if they even had that power, and the clerk (and guard) continued to creepily avoid the answer.

They were being so manipulative that I decided I needed confirmation on video that my room key would work. When they realized I was recording, they immediately stopped talking and became irate, with the security guard using his height and volume to back me out of the lobby of the hotel I paid for while shouting “If you return, your stay will be revoked!” I explained that I’d literally be right back and was staying for two more nights. He screamed “Doesn’t matter! If you return your stay will be revoked.” On camera. I never yelled, cussed, or did anything but ask for clarity. There was no reason to yell or kick me out.

Luckily, I know better and returned to my room anyway but was scared all night that they would spontaneously throw me out. Riz claimed the manager would be talking to me in the morning, which never happened. I decided to call Hilton corporate and open a case. The rep offered to compensate me for that night, but said she couldn’t do it until I checked out. So she said she would note my account, and I could call and receive my comp after check out. She also tried to find me another hotel, but it wasn’t possible.

So I stayed one more night, frightened of the same night staff. Rightfully so because that night, Riz charged my room an extra $250. When I called Riz at the front desk to ask about it, he claimed I’d have to talk to the “Accounts Dept.” ??? Luckily, I spoke to Julia the following morning who was helpful and intelligent and had this cleared up. But it took all morning.

And that comped room I was supposed to receive? Apparently the General Manager is the one who approves it, and instead of EVER speaking to me or even reviewing the lobby video, he denied compensation. He stated that I was rude to his staff. This is one of the most gender-based responses I’ve ever received, and it is untrue. His staff berated me loudly and ridiculed my disability, as well as were intimidating and aggressive, pushing me out of the lobby for no reason, on video. But he never even spoke to me. He also claimed my dog was in a bag, which his lying night staff must have relayed because a so simple review of the video would reveal the truth.

If you took the time to read this, take the time to go somewhere else. I will never stay at a Hilton again, and I am a Honors member and just opened and AmEx (that I will close immediately). I felt singled out, intimidated, and fearful. This was a traumatic experience, not a vacation, and I will...

Professional Review: DoubleTree by Hilton – Virginia Beach |As both a mom and a travel advisor, I tend to look at properties through two lenses: family practicality and overall guest experience. Our recent stay at the DoubleTree by Hilton in Virginia Beach managed to meet both needs in a way that I’d recommend to families and leisure travelers alike.||Arrival & Check-In|Check-in was smooth and efficient, which makes all the difference when traveling with children. The warm chocolate chip cookie welcome—a small detail—set a positive tone. Kaitlyn, the hotel supervisor, was exceptionally professional, helpful, and considerate in resolving a concern I had. Her attentiveness elevated the overall experience and reflected a true commitment to guest care. Luggage carts were plentiful and in good condition, eliminating the usual scramble many hotels struggle with. Kaitlyn, the supervisor ||Room & Balcony|The room itself was clean, bright, and in good working order. The bed offered excellent back support, the linens were fresh and clean, and I slept comfortably throughout my stay. The bathroom was updated, with clean tiles and everything in good working condition—another detail I pay close attention to. While there is no in-room microwave, one is conveniently located on each floor, next to the ice machine. Coffee is available both in-room and in the lobby. The balcony was the highlight, offering a comfortable, private space to enjoy the sunrise over the water—a luxury for parents who may not always make it outside before the day begins.||Beach Access & Atmosphere|The property’s beachfront location is a true advantage. Carrying beach gear with a young child was manageable, and the outdoor rinse stations were invaluable for keeping sand at bay. The location, closer to Rudee Inlet, draws a more subdued, family-friendly crowd compared to the busier areas of the boardwalk, which I appreciated.||Amenities|The indoor pool (3–5 ft depth) was pleasantly warm, safe for children, and consistently stocked with towels. A small but functional fitness center with water station is also available.||Design & Vibe|The hotel embraces the beach-town spirit with soft, calming colors and coastal-inspired décor. My favorite artistic touch was the foyer wall of shimmering blue glass tiles, reminiscent of ocean hues. On Saturday night, a band played nearby—fun for many, though from the 6th floor we could still hear the music clearly, so guests on lower levels may want to plan accordingly.||Dining Experience|The onsite restaurant was a pleasant surprise—clean, modern, and decorated in a way that balances coastal charm with a touch of elegance. Service stood out: our waitress, Caitlin, was professional and kind, and supervisor Kaitlyn displayed genuine attentiveness and professionalism that elevated the experience.||Final Assessment|This property is not designed to be a luxury resort, but it delivers well on what matters most: cleanliness, convenience, service, and family suitability. For parents seeking a straightforward, comfortable beachfront stay—with thoughtful staff and a calmer atmosphere—this DoubleTree is a...

We stayed here a few years ago when they first opened and loved it. I will say they they’ve went down hill fast. Overall, the hotel looks clean and staff are friendly - not super helpful, but friendly.

Pros: Overall, clean Ok fitness center, small indoor pool, all oceanfront rooms with balcony Maintenance staff very nice!

Cons: Parking. $10 for self parking and $16 for valet per a night. This is a joke. The valet guys went through my stuff in my middle console all the way to the bottom to answer my work phone! My music was blaring and my seat was laid all the way back! On a Friday morning we asked for our car and the manager handed us the keys and told us where it was parked. This is not valet. This is a rip off. In looking at the reviews for the valet company they have 1 star! When I expressed my concerns to the front desk I was told they’re 3rd party. While I understand that, they are also a reflection of this hotel! We watched one guy get very upset after paying for valet and being told to walk across the street to get his vehicle. Valet had parked the car in front of the building and then moved it during the night. I also witnessed them having multiple keys laying around.

Food. The Mahi restaurant connected does not have good reviews. As a Gold (almost platinum!) member, I receive a food credit each day. I had this choice or extra reward points. I chose the credit thinking I would use it for room service. At check in I was advised that isn’t an option and I would have to use it at their snack area. This is a rip off! For starters, it’s empty. The snacks they do have is price gouged more than I’ve ever seen at a hotel. A Sam’s Club member mark 16.9 oz water is $3. The whole pack probably cost $4. A 50 cents bag of lays chips is $3. A can soda is $3. A bottle drink is $6! The first night we let our daughter pick a few of the select items. The other nights we just couldn’t fathom the prices or limited selection. I will be talking to someone to just get my points.

Housekeeping. As mentioned above, overall the hotel is clean. The only issues I’ve had is my floor being dirty. It did not appear swept or vacuumed. With a small kid I like to make sure the floor is clean. I asked 3 times for housekeeping to clean the floors. I even left for 3.5 hours and it still wasn’t done. It would have taken 2 minutes if that.

Professionalism. The staff are friendly, but I witnessed them having 2 inappropriate conversations about guest right in front of other guest. They referred to their room number, last name, etc.

be aware, these rooms are pretty small! No couch or comfy chair. It’s fine if you’re alone, but I don’t recommend it for a family or if you have a lot of luggage.

there are 2 elevators. Use the service elevator past the gym. The other one is WAY too small!

Conclusion: We won’t be staying here again. Spend your money elsewhere and get more amenities and...