Americas Best Value Inn Wall — Hotel in Wall

Edited: I was not talked to directly by ANY management, unsure when you spoke to me as you “claim” or if you’re just trying to sound better in a review. I only had 3 different people I had interacted with, all of which were unpleasant. I called NUMEROUS times about charges on my card on March 11th (AFTER I checked out) and was told I was going to get a call back from the manager or General manager, to which I didn’t and still haven’t… so once again nobody resolved anything. I had waited a few weeks and I had to contact my bank for a dispute, not because I was not agreeing to paying for my dogs. So, once again, misinformation by you and your hotel. my number was given to the same front desk person who had checked me in because I had been charged after I left. I was dissatisfied not for the fact I made the staff aware almost a week prior to arrival that I had THREE dogs, therewas a note on file and the person I had called the week prior had even given me a discount, but the approach about it due to no communication was what upset me. I’m unsure how it is unfair you accommodated when it was approved prior to me even getting there? Once again to the continuous trying to blame policy, YOUR EMPLOYEES AGREED PRIOR to me even being there, can’t quite justify that since nobody disagreed. I was made aware on the charges for the dogs, which I consented at the time of being charged, but didn’t consent to being charged after I left... I am unsure if you, as the GM, aren't being made aware of the problem or not, but I have tried getting in contact Multiple times and have failed to ever get past the front desk about the overcharge issue. unsure about the issue with resolving and horrible approach, similar to this review response from the hotel owner. But thank you for the misinformation to try to cover the horrible stay and experience during and after the stay at your hotel. I stand by my review. ————————————

Do yourself a favor and pick any of the surrounding hotels. This has been one of the worst hotels I have ever stayed at. The service from the front desk, staff, management, owners, just was out of hand. I am HUGE into traveling, especially with my dogs, and I have never had such an issue than I did here. The service right away was negative and unwelcoming. It started with being disrespectful about me having dogs, when they advertise they allow pets. I had called almost a week prior to inform of me having three dogs and needing a pet room. The woman working kindly gave me a discount even on my nightly rate and then made sure I had a friendly pet room. when I arrived, it was a totally different ballgame. Hostile and unwelcoming right away by doubting me being able to have three dogs, even though multiple others had dogs there. She then made a comment about me paying more for my dogs than the room because to THEIR CHARGES. I just agreed and moved on. The night shift was even super disrespectful as well. We had brought our dogs back inside after having to take them everywhere all day because they put us next to the 24 hour door that slams and shakes the hotel room door constantly, the dogs got freaked out. The original woman who checked us in stopped me to ask about my review I wrote (I hadn’t wrote one yet) and said the owner wanted to refund me. It was beyond unprofessional to do this by confrontation infront of a coworker and my family upon returning for the day. Which I did receive partial refund, as she stated, but then of course after I left they charged me the exact refund amount, even though they sent me an invoice stating it was a refund. I called NUMEROUS times and was told the owner and manager had my contact info and never received a call. It has been weeks and I have never gotten through to anyone past front desk and have gotten no call from the owner/manager. Save yourself the time and apparently money and stay somewhere else since they can’t honor a refund and authorize your card after they already...

Upon arrival, I was informed by the front desk that the room I had reserved through Priceline was not available on the ground floor. This was already a disappointment, but what followed only exacerbated the situation. To add insult to injury, there was no elevator on the premises, making it impossible for me to access the upper floor due to a medical condition, that restricts my ability to lift heavy objects, such as my suitcase.

When I explained this predicament to the front desk attendant, rather than offering a solution or showing any empathy, she remained indifferent and unhelpful. Even after expressing my need to cancel the reservation due to the lack of accessibility, I was met with a flat refusal, leaving me feeling trapped and undervalued as a customer. She then proceeded to call her manager/owner and had the phone on speaker.

In a desperate attempt to resolve the situation, I informed the staff that I would block my card to prevent any charges from being made as they seemed unhelpful. Instead of addressing my concerns or attempting to find a mutually agreeable solution, the front desk attendant opted to escalate the issue to the manager/owner, painting me as the villain simply for advocating for my rights as a paying guest.

Regrettably, my interaction with the manager/owner yielded no resolution either. Instead of addressing the accessibility shortcomings or offering compensation for the inconvenience caused, I was met with accusations of rudeness and warnings against seeking accommodations elsewhere in Wall, SD—a display of unprofessionalism and disregard for customer satisfaction. She also seemd to believe we would steal anything within the room, not sure where she got that idea from since we hadn't even checked in yet.

The abysmal level of customer service exhibited by America's Best Value Inn in Wall, SD, is not only disappointing but also potentially discriminatory, given their failure to accommodate individuals with disabilities. Such negligence is unacceptable and may warrant further action.

In conclusion, I strongly advise against patronizing America's Best Value Inn in Wall, SD, as their disregard for customer well-being and accessibility needs leaves much to be desired. Instead, I urge fellow travelers to seek lodging elsewhere in the area, where their comfort and dignity are truly valued. We ended up staying a much more comfortable hotel...

I would also like to add that over a three night stay, not once were we offered any sort of room service.

Response from ABVI: "Thanks for your feedback. I’m sure you feel your personal comfort over the safety of our staff is definitely more important. We are in a blizzard that we have not seen before, shutting our town down for 4 days now, and your worried about clean towels. Unfortunately, I’m worried about our staff that could freeze to death, get harmed by trying to recklessly get to the hotel so you can get fresh towels. Our staff are our priority. Your constant threats to sue because of your pet, and lack of housekeeping when we can’t even get to the hotel with large equipment will not be overlooked. I applaud our few staff that stayed at the hotel for 4 straight days and nights because others couldn’t get there, to make sure you had a warm place to sleep. Sorry we didn’t risk our lives so you could have some housekeeping. Best wishes to you!"

Dear ABVI, I sincerely wish that you would've posted a response with honest and factual remarks. To clear the air and avoid the misleading post you've made, please allow me to clear some things up. First of all, I'm glad to hear that you care about your employees. So much so that in fact, I was told on my first morning there that your housekeeper/service employees were given rooms at the inn. So that they didn't have to travel anywhere, also I heard them giving room service to the nice gentlemen across the hall from me. Secondly, I didn't have a "pet" with me. I never threatened to sue your business, I wouldn't waste my time with something that karma would envelope you in. I merely said that I was going to report your business to the Better Business Bureau for the fraudulent charges, and also for charging a customer for a service animal. I can only hope that the next person that walks in with a service animal would be treated with consideration. It's a shame that your business doesn't even practice honesty in a...