Super 8 by Wyndham Wall — Hotel in Wall

Not good! The room had a very strong odor of some nasty chemical air freshener spray that was used to mask the smell of something else like maybe stale cigarettes or something. I asked at the desk and was told it’s the “sanitizing spray” and that I could just open the window. I did open the window but since I was on the first floor and people were walking right past my window I didn’t feel comfortable leaving it open. Besides, some people were smoking outside so, so much for fresh air. I took a much needed shower after spending the beautiful warm sunny day at the badlands. (So, amazing! I recommend the helicopter ride. It was so cool!) The shower curtain rod was only held up by a few screws. The shower curtain was hanging down several inches into the bottom of the tub and slippery (and gross) to stand on while I was showering. There was a glob of grey blond hair (I am a brunette) stuck to the inside of the shower wall. The trim molding in the bathroom was unfinished. The toilet had toilet paper in it when I got there and the toilet did not flush well. The toilet also had blue water. (From those things people put into the tank to “clean” the toilet.) I have never seen a hotel use those before. One of the electric outlets conveniently located on the bedside lamp(so you can charge your phone) doesn’t work, the other one does. So my phone charged but not my watch. After I closed the window the smell bothered me so much I could not sleep and decided to just leave at 1:00am. There was no one at the front desk at that time. When I got home and was putting my things away from my suitcase I could still smell the nasty smell of the room on all of my things. Obviously all the clothes went directly into the washing machine. I sprinkled baking soda in my suitcase and have left it outside on our porch to air out. Oh, and as I checked in I was told that the free breakfast that they advertise (they even still have a sign in the room that says when the included/ free breakfast is served) was “discontinued” so if I requested one I could get a “grab and go” bag if I wanted in the morning. Obviously the “grab and go” bag wasn’t ready when I left at 1am. I was actually curious to know what was in a “grab and go” bag. I guess...

We had been driving with two kids (5y and 2y) for two days. We got to the hotel around 9:30 PM and were exhausted and ready to sleep. We grabbed our kids and stuff and walked to the door of the hotel, which was locked. We pressed the button next to the door and nothing happens. A lady is sitting at the front desk, talking and laughing on the phone. We were being eaten up by mosquitos, which my daughter has an allergy to, so she currently has welts on her arms and neck, as we were not let in after standing there staring at this lady for 10 minutes. Finally we put the kids back in the car and pull around to the front. My husband calls the desk. She doesn't answer, but calls back and says "oh I saw you guys standing there but I didn't realize the door was locked, sorry." My husband goes in to check in and before we even drive away she RE-LOCKS THE DOOR!!! So there's no way she didn't know the door was locked and she admitted she saw us standing out there with our two little kids, one of which was screaming and crying wanting to go to bed. Oh, and the back door was completely unlocked we found out, so basically the lady at the front desk just didn't want to work. I was stunned. The rooms were completely outdated and the hallways smell awful. Do not recommend at all! The Best Western across the street looked much nicer and wasn't a huge price difference, we regret not staying there instead. Nice location being only 15 minutes from Badlands National Park, but there are plenty of other places to stay at. Steer clear!!!

Update: We ended up needing to take my daughter to urgent care because of the mosquito bites and she needed 3 days of steroids. The hotel responded to my review but made no effort...

I went through Expedia. I punched in what dates I needed only to find out when I was sent the confirmation on a non-refundable hotel stay that the dates were wrong. I am human, we all make mistakes, I quickly reacted by canceling not thinking! I canceled so I could quickly correct the dates.I didnt want a refund I just wanted the dates changed only to find out that this hotel is keeping $352.17 instead of just changing the dates for me I would have even paid extra!!! The manager there named Laura was the worst experience of my life(which I'm reading on many reviews she is a very rude person!!!!!) She basically made me feel like I was a complete stupid person for canceling! She said to me who cancels a non-refundable hotel!! She laughed at me and hung up and now finds it moral to keep $352.17 only to probably book another hotel stay with the same room to make more money. I would have done anything I could to be able to stay to salvage some of my money. She wasn't even willing to give me any leeway!!! Please stay anywhere but here!!! I really hope with my hard earned money Laura kept, she at least feeds a needy family!!!! This was going to be my first time in South Dakota but thanks to Laura I will not be able to go!! I'm sure she could have changed the dates she just felt it necessary to keep my...