Philz Coffee — Restaurant in Walnut Creek

This place is one of my favorite Philz whenever I am in Bay Area I'll go there. Today first I saw James, very pleasant, he got my order and went away, I think he told me I can stay by the side or outside until my drink is ready ( I was the only one there). So I stayed on the side. Jackie (Lady with glasses ) another employee came by me and told me with a condescending tone that I can not stay here and I need to go out. I did not expect the tone nor the attitude and agitated by her tone like she owns the place, and she is the boss I responded the other person told me either here or there, she continued like that, and at this point, I Was very agitated and told her: "You can not talk to me or anyone like that, whether I am a customer or not"

Then I thought maybe I have not heard James very well, so I stayed outside. Then Jackie went away to other employees and started telling them the story however she wanted to put it. And James came back, and when the order was ready, Jackie brought it back and told me AGAIN with a condescending tone: "Here is your order, and that's the sign, you can read it".

I do manage many people and clients, and I never expect disrespect from anyone, moreover from someone who is an agent of a company reputable as Philz. So at this point I asked her name, at first she refused to provide her name, and when I was insisting, she said Jackie, and I asked if she is a manager? And said no, and I told her you to have no right to talk to me like this, she started mumbling and going away, and I was very upset with the insulting behavior, and how no manager came by to correct or mitigate her or at least the situation. As she was going away, James came by and asked me to leave! I said are you apologizing for her behavior ... or are you approving it, and if you are a manager here. He said LEave the premises. As I was leaving, Jackie shouted in front of all customers and all employees GO AWAY. ( maybe until here no one heard how she was talking to me, and how disrespectful she was, but at this point, she shouted SO EVERYONE ALL THE MANAGER, EMPLOYEES, AND TWO CUSTOMER HEARD HER. )

I asked James, are you approving this and if he is a manager, he said he is one of the managers and I need to go out like disrespect is part of the culture here. At this point Katie the manager came out!!!!

She apologized for Jackie`s behavior and said she will correct her Jackies behavior. Katie was reasonable and nice, like James in the beginning, I responded I understand customer service and sales, I am region manager for my company, and I always feel accountable for everything y people do, and I treat everyone with respect at my house, and apology suffices, and that shows respect. Katie said she will refund the coffee and .. which she did not, and but that was not my issue or ..

There were many actions Walnut creek Philz employee could have to take to deescalate the situation and prevent it to escalate, but at no point, I Felt anyone is taking responsibility, and honestly that's not what I expected from Philz.

I speak out when I see positive and...

I genuinely like to get Philz coffee when I am in the city (the one by the ball park) and I love it. I go to the one in Walnut Creek for the first time and it was horrible the only person that looked like they were enjoying life was the cashier. Everyone else working there looked like they were working in a Russian gulag mining for coal… you make coffee for Pete’s sake! The attitude from the staff (except the cashier) was terrible they made it feel like I was going to be sentenced to death for asking for a straw… we ended up waiting 30 min for 3 coffees and when we got them they were cold… when I got to the bottom of my coffee it’s like the workers dumped the coffee grounds from my coffee in my cup it was horrible! Honestly who ever is running this coffee shop need to lock in and fire everyone. (except the guy on cashier) Making coffee isn’t hard I do it for free every day for friends and family. So hire some people that can smile or not give attitude. This was just...

An Unexpected Adventure with my Latte Rating: ★★★☆☆

I recently had quite the experience. As usual, I ordered my regular cafe latte a soothing blend of espresso and steamed milk that usually hits just the right creamy, robust, and warming to the soul. It's evident they take their coffee seriously here. However, this time around, things took an unexpected turn. Not long after enjoying my drink, I found myself in uncharted territory. My heart started racing, and anxiety crept in not exactly the relaxing experience one hopes for from a cup of coffee! 😟 It gave 'coffee jitters' an entirely new meaning!

It could have been due to many factors: perhaps too much caffeine on an empty stomach

So while the taste was great and service stellar as always (hence three stars), this jittery experience took away some points for me personally (hence minus two). Laughed about it afterwards though! 😆 For future visits, I might just opt for half-caff or...