Sonesta Simply Suites Detroit Warren — Hotel in Warren

Me and my husband was there for one week first day of stay I was lying down and then I noticed there was lipstick on the pillow I was horrified and so my my husband went to front desk and asked for a set of clean linen the guy at the front desk sad he didn’t have access to the any linen so I went down to office with him and asked front desk guy the same he told me the same thing I responded to him this is a hotel you guys are supposed to have linen available at all times he was very rude and going back and forth with me so I said I am supposed to sleep on dirty linen instead of accommodating me he mad us move our whole room then the next day I ask the front desk clerk how things work she asked me my name I told her and she said she heard about me so they called and apologized and I told them about broken mirror on sliding glass door night before so the next thing that happened I came home from work on Saturday at about 8 pm and there was a party with a 50 or more buy pool area with loud music and we could not sleep at all that night and nowhere to park because of party next day they had hung a notice on door stating we have to move by the 26 of June so I called front desk and asked could we move early Sunday the lady was real pleasant and told me no problem so all I need to do is come early Sunday and they will have room and the location where we going to move ready I go down there thinking everything was ready to go and room was going to be ready instead I was greeted with three women telling me who told me that they didn’t have any rooms available but their whole tone was of talking to me very rude no customer service I couldn’t believe it so I called ou insurance company and told them we needed to be relocated when we got to our new hotel they charged my husband card for the whole stay when he was only supposed to pay a 150 dollar deposit that was supposed to be returned at end of stay beware and make sure you check your credit card after checking ou be our ins company has to make sure those charges are reversed and they said that should have...

My room smelled horrendous upon checking in. It smelled like body odour and dirty laundry. There were shoe prints all over the bathroom floor, the chair was stained and dirty, and 2/4 of the pillows on the bed looked dirty. I immediately went back to the front desk with my stuff in hand and asked for a different room. They told me they had no more rooms, even though the lady in front of me JUST booked a room right then and there and paid. I showed them the video of the floor and what it looked like, and they brushed it off and said “someone probably just walked over it when it was still wet from cleaning”. As if that makes a dirty floor okay! It was late and I was exhausted from a long drive, so I just took the air freshener they offered me (which didn’t help) and figured I’d try again. I again asked for a new room the very next morning and still I wasn’t given one. Then, the toilet stopped working properly after like 2 uses. I had to use my friend’s toilet for 2 days of my trip! It felt unsafe too — super late at night, there was a man just slumped in the hallway that looked like he was on something. My friend brought this up with the front desk and they clearly already knew about it. They said “ohh that’s so and so, he’s still up there?”, but they did nothing. There was so much wrong with this place! I never leave bad reviews, and I contacted the hotel prior to leaving this to give them an opportunity to right a wrong situation and see if I could at least get SOME of my money back for the awful experience, but since I had no other options and stayed for 3 awful nights (I was looking for other hotels during this time, but given I was visiting from another country, my options were extremely limited) they rejected my refund request. So please beware - do...

NEVER will I stay with this brand of a hotel ever again—the worst hotel experience of my life. I felt so UNSAFE. If you are a woman traveling alone, DO NOT stay here.||||I booked this room through hotwire because of the lower rate. There was a mix-up with the name on my reservation which complicated check-in. This was not the hotel's fault. However, the way the hotel handled it was horrible.||||I don't know if the manager was new, but she was pretty useless. I don't know if the hotel has a general policy of lousy customer service or just bias towards specific customers.||||Hotwire corrected the reservation issue fairly quickly, and I finally got to my room. A strange person walks straight into my room twice within 5 minutes using the keycard. I called the front desk to discuss my safety and the lackluster customer service. Next, I spoke to the manager, Heather Sancrowicz, and again she was useless.||||The manager told me the only people with master keys to the room were hotel staff, but her staff wouldn't enter my room unannounced. So, if it wasn't hotel staff who entered my room twice?||||After my complaint, the front desk started calling my room every 15 minutes, allowing the phone to ring only once before hanging up. At this point, I unplugged the phone, put the extra locks on my door, and pushed the recliner seat against the door till I checked out. I was scared and disappointed with the hotel's lack of accountability.||||The employee's goals were to make me feel unsafe, unwanted, and harassed. They succeed. I was too nervous to sleep. The most frustrating part is that I paid for this horrendous treatment. Don't make the same mistake that I did. Please take my warning and...