SUR Restaurant and Lounge — Restaurant in West Hollywood

Omg! This place is all hype. I was so disappointed with the food and especially the service. I made this reservation for 10 people at 8:45 for my 30th birthday to celebrate with my friends and have a fun night out and that was not what we had. We didn’t get our food til almost 9:45..We got seated to a table in the back of the garden with NO AC and with only the candles lit and not even all the candles were lit only 2 out of the 3 were… servers and buss boys saw all of us use our camera flash lights on our phones to see the menus and we had to ask to turn on the chandelier light. They didn’t even have the proper amount of cups and place settings for 10 people knowing we had a reservation made weeks in advance. Marcus our server barely checked in on us. It took them so long to get our drink orders in and let me tell you for a Saturday night the restaurant wasn’t that busy for them to be that backed up. Some of our drinks were bitter and disgusting. We ordered 3 pumptinis with tequila and each drink was made different? Not sure how that could happen. My friend accidentally spilled her Paloma in front of Marcus and he didn’t even offer another or provide extra napkins for the clean up. Not even asking for one for free just another one would be nice and we had to sit there in soaking wet table with not enough napkins to clean it up. I was sharing a napkin with my friend before having to ask for another place setting so we could each have our own before dinner was served. There wasn’t enough waters served for the party and had to keep asking for more cups. Also it’s a trap when they ask you bottled or sparkling. I figured bottled was tap so I said bottled and we ended up paying $30 for bottled water until we were able to ask for tap. Now let’s get into the food. What a sad excuse for food for the amount we spent. First of all a few of us shared plates and where we even given an extra plate to share off of?! No! We had to ask the server Marcus for plates and he seemed annoyed with us. My Caesar salad barely had any dressing on it for being 20$. Our food was also freezing cold. We had also informed Marcus it was my birthday and SUR doesn’t do anything for birthdays just FYI. If you want to bring your own cake or something you can but that’s an extra $5 per guest. Maybe if you go to the restaurant in a party of 2 you will get better service as Marcus was always checking in with the smaller parties. He was too busy to check in on us taking shots with the table next to us to even ask if we were enjoying the food. Obviously the 20% gratuity was included in our bill but he barely deserved the minimum of 15% and had the audacity to tell me that tip was included in the bill. Like do you think I was going to even tip more with the service provided?! The buss boys did way more than Marcus checking in to see if they could clear plates when we were done with appetizers, entrees and needed more water filled in our cups. The bathrooms were also extremely gross! Overall the restaurant vibe is cool but I would avoid for any special occasion you are planning. I was really looking forward to this dinner and restaurant and what a let...

Booked dinner tonight for a surprise to my Bravo fan girlfriend so I came in very open. I don’t watch the show myself so this was just for dining. Bravo is only Top Chef for me but she watches all the others religiously. Parking in this area is very hard, your only options are paid metered parking (hardest to find), a pay lot, or valet for $20. We arrived a few minutes early for our 7PM dinner, but were redirected to the lounge to wait for our table. 18 mins later our table was ready, but even though I made reservations 3.5 weeks ago they took us to the front table, outside, that was on a serious slant. The entire table was tilting to the left and the music was pulsing and very loud, think club atmosphere, so it was at this time I realized this isn’t fine dining or about the food, but more for the lounge scene. We saw multiple different bachelorette party groups arrive and enter with sashes declaring their roles, which made for great people watching and I believe are the true target clientele.

I started off with the summer soup, which was a Strawberry Gazpacho and it was a bit tart with lots of large pieces of mint in it, but still very fresh and I did enjoy it overall. We followed it up with the Fried Goat Cheese Balls due to it being their signature starter but they were changed to four, bite sized pieces and not the small golf ball size pieces that are in the other pictures. It reminded me of a cocktail party hors d’oeuvre. Next came the Lamb Pappardelle that was sadly undercooked and had way too much mint. Mint again! The Pappardelle noodle was very chewy and being half Italian my Mom taught me all about al dente and cook times for pasta. I would give this dish a 3/5 I was actually disappointed. Based on this we decided to pass on dessert to avoid future disappointment.

Overall I was happy to take her here so she could experience it, but this won’t be somewhere I will be repeating. I don’t feel it’s a good fit for a business meal due to the layout and noise volume and personally I would want a food centered restaurant for an anniversary or...

First, I'm not a fan of "reality" TV and by proxy Vanderpump Rules. That out of the way, I found the food to be quite good. The value isn't there for that quality, i.e. its overpriced. I was told by my wife that Lisa would have been upset that the flower at our table was wilted and unpretty. I would say, have her care more about where we were seated. On a Wednesday night before Thanksgiving we were placed in the farthest part of the restaurant, one of our party sitting under an elephant ear plant that was annoyingly touching her head throughout the night. Or my chair being in half on a crack in the floor that required me to sit on one half of the seat to keep it from slumping to the right by close to two inches below the chair foot on the left. To be more concerned about the time it took the server to come to our table to ask if we wanted drinks or an appetizer. The restaurant was not crowded. We were shuttled to the banished section of the restaurant but ok, so what, but does that create the service gap? I don't know. Now the good. If grading without a scale relative to cost, those drinks that finally got to our table were excellent. The bread, also delicious. The entrees, three enthusiastic thumbs up. I had moved from a one star, to a three star and by the time the meal was complete, up to four, looking past the transgressions listed above. Then the bill. If you want to hide me, my wife wearing a scarf to cover her bald head due to chemotherapy, me in my ill fitted slacks and bowler fashion shirt and our friend that joined us, have us sit under a canopy of a plant that dangled precariously close and even touching her head, to have me sit at an angle or lean one direction throughout the dinner, then price the drinks and food accordingly. It wasn't so the night ended with three stars. If you're beautiful and wealthy I am quite sure you'll love the place. We are neither poor nor unseemly, but perhaps a slightly different station in life than Sur's target audience. For me, a strong, but...