Conifer Grand Hotel — Hotel in Hà Nội

Unfortunately we didn't bring back good memories of Conifer Grand Hotel. Our arrival at the hotel was quite late because the flight was delayed. When we asked if we could have a light meal we were told that there was a convenience store nearby and that they could give directions on how to get there. We chose to have some items from the minibar. The breakfast was somewhat scant, to the point where one of us asked if we could have a cappuccino and was shown two teapots, one with coffee and the other with milk. The rooms suffered from some lack of cleanliness, especially in the area designated for the WC, whose door did not close. The towels were overused. And the next day we had the unpleasant surprise of having a minibar's receipt/invoice including what we had consumed and three more bottles of water that we had not. When trying to clarify the situation at the reception we were simply told that the maid had seen the empty bottles in the room's bin. We said it was not true and that if we admitted the consumption of more expensive items we would have no problem admitting that. They even tried to "fix" the situation by saying that they would vouch for one of the bills (two bottles) and we would pay for the other (the remaining one). In a context where we had taken several Tours and received several bottles of water, we did not need to consume any others from the minibar. In fact, we left several bottles in it. It was our word against something that was at most "circumstantial" and we had no way of refuting it. So as not to be "owed any favors", we paid for everything, but we DEFINITELY do not intend to return to Conifer or recommend it under any circumstance, especially in a city like Hanoi, with so many other options. An experience not to be repeated. Interesting fact: before we tried to clarify the situation, the said maid had left a note with her name on it asking if we felt comfortable in the room with the cleaning she did, and if so, we should mention her in the review like this one. After what happened, the note disappeared, between the morning and the...

Traveling solo I am used to getting the out of the way rooms that nobody else would want but this was taken to a whole new level.|The facade of the hotel all looks great and you can be forgiven for thinking you have a grande place especially as you have a doorman ready to welcome you in.|Be warned the bus is unable to get to the hotel due to its location down an alleyway so be prepared to be dropped on the main road and walk the rest of the way to the hotel.|We had been informed we would be met with a welcome drink on the rooftop but sadly this was not the case as there is no longer a bar up there as this has been changed into a gym.|Having been advised the room was ready I made my way to the 3rd floor to only to be asked to wait outside as they were still preparing the room.|The room is small with just enough room either side of the bed to get in, in no exaggeration you can reach out in your sleep and touch the wall.|The only place for your suitcase is the floor at the bottom of the bed, no luggage shelf.|I could not see out of the windows as they had been blacked out with some form of screening so makes the room more like a box and very claustrophobic with no natural daylight. Open the window and was faced with a concrete wall they was so close you could reach out and touch.|The drink station had no electrical socket so you had to boil your kettle on the dresser which had no mirror above.|The hairdryer was broken and there is no place in the bathroom to hang clothes or wet towels..|I haven't attempted breakfast yet. There is no formal dining room but an area located to the side of reception|Now the good points, the bed was clean and the hotel central.|I would...

We booked a room with a 'patio' and 'inside courtyard view'. We received a room with a window onto a brick wall with zero natural light.

We were unable to tell if it was 8am, 12pm or midnight. It was pitch dark all day long. Attached photo shows the room at noon.

The hotel told us we should not complain because they upgraded us to a larger room. But we wanted a room with natural light, not a bigger, dark room.

The room itself was comfortable and clean. The bed was good. Bathroom had a shower with good water pressure.

Room came with a mini fridge that got really hot. Room had a kitchen sink but it was useless as there was no sponge, dish soap, cutlery or any utensils.

Be warned that soundproofing to corridor is non existent - every little sound in the corridor could be heard clearly in our room.

Location is fantastic, right in the heart of things.

Male receptionist was friendly, female one less so.

If you are mobility impaired, keep in mind that you must climb a few stairs to access reception.

Overall a decent hotel, though not 4-star as claimed. Shame about the false advertising...