Hanoi Sunshine Hotel — Hotel in Hà Nội

Trip.com's booking sent me to fraudulent address where I was lied to about hotel having been renamed (despite fading signage saying Sena Hotel), then I was told that all rooms nearby were full, & if I wanted a bed with the money I had spent, I must hop on a motorbike to an undisclosed location "or you can contact Trip.com" and try to cancel. As I was a weary elderly Parkinson's patient with no sense of balance, this was terrifying, but the smarmy boss in the "travel agent" desk said that otherwise I could contact Trip.com and find something else (it was 3pm in high season) if I refused. Sunshine and Sena are a scam network that shuffles solo guests when more lucrative bookings arrive, using sudden cancellations, lies and intimidation. My luggage arrived dirty and apparently dragged by same motorbike later, though nothing was missing it had obviously been mishandled. I had no idea where I was, except it was no "junior suite" as paid for, and at first the hotel denied me breakfast, as the booking I showed obviously was not for them. Trip.com was told I agreed to all the changed booking conditions, and after repeated calls to a patient Ms. Christina in Philippines, I was kindly offered Trip Coins ($5) toward another booking! When I reminded them on 4th csllback that I had defrauded & mistreated in what elsewhere would be a criminal bait & switch con, I received a hang-up call (4-second ring) & final voice message saying my complaint had been noted!Well, it had, so later a Chinese lady called & offered a larger compensation -- but she said her customer calling department could only forward my assertions to the business department -- which would be told by the scammers that there was no issue, I accepted the rebooking! Good luck reaching the actual Hanoi Sunshine hotel (its business cards were on the counter where I was told it had been renamed the Hanoi Sena, the center of the fraudsters' network) -- but the better-paying guests who left while I was there had no idea, & said they had no problems at the Sena/Sunshine, as their boikings had been honored. A routine scam there, if you check Google reviews , but they purge other websites of complaints with shell-game renamings & misidentification so new guests remain uninformed. Shame on Trip.com for allowing fraudsters to continue bullying & dumping customers, then taking 5 phone calls to offer compensation that would hardly have covered injury on moterbike (I an 66 with no sense of balance due to Parkinson's). Delist them if business ethics mean anything -- but they can rename in a day & keep lying. I am fortunate to have a bed, and I accepted it, didn't I? What a con, what a nightmare. Service calls & Trip Coins were better than nothing, and callbacks were reasonably prompt -- the problem is in the shady hotel group and its shufflng, lying & putting solo guests at risk on motorbike rides that kidnap them to unknown places they never booked....

Sunshine hotel is Sena hotel, they are same, i dont know why they have two different name, there is a little sign writen "sunshine hotel", but actually this is Sena hotel too.

Because this is old quarter i think why the are limited to have the land so dont you imagine the hotel gonna be wide, almost every hotel in old quarter is quite little.

This hotel jus have elevator to 5th floor, if you get the 6th floor number, its mean you have to walk a lil bit upstairs.

The female receptionist are friendly and helpfull, but the male receptionist not event give us smile when we're checkout from the hotel. The porter help us with lots of luggage, but i think he needs some more attitude infront of the customer/guest.

If youre vacation on budgeting go on take this hotel, the room and toilet is quite clean, they give you free cofee and tea as always, hairdryer, etc.

What i hate so much about this area is, in the night they put the some trash truck just infront of the door of the hotel. Its kinda gross. But in the day they take out the trash...

We arrived at this hotel and were told that we had been moved to another hotel. They did not message us to let us know beforehand. They did not offer to help transfer us to our new hotel. They did not offer any kind of reimbursement for the hassle caused. When we got to the other hotel, we were given a room that was far worse than the one we had booked on booking.com. We could not even walk around the bed. I had to climb over my partner to go to the toilet in the middle of the night. We expressed our disappointment to one of the managers and asked that they do our laundry for free as a gesture of good will. He said yes, no problem. But when we came to pay the bill, a different manager refused to give us the laundry for free. Instead, he gave us a tiny discount. They then cancelled our booking on Booking.com, saying that we never turned up. This stopped us from being able to leave a review on...