Sapa Passion Hotel & Spa — Hotel in Sa Pa Ward

We booked a mountain view room and were in the 3rd floor and we can see part of the mountain and the lake and the main town buildings. It was their winter so it was cold, foggy and damp the whole time. The staff are very friendly, nice, hospitable and really had a great service as they are so accomodating. The only thing we were a little upset was when we were resting after a long bumpy travel by bus, we put the Do Not Disturb sign outside the door but all of a sudden they just unlock the door because they was gonna fix something in one of their drawers. I was in my bra and panty laying in bed and they never even let us know ahead that they were gonna fix something. They dont wait when there is no more guest or give a heads up ahead so we will be prepared. We didnt want to be disturbed and it happened twice that they just unlock the door without knocking and asking. We are happy with their service though, there was no buffet breakfast but you can order from the menu and they will cook it for you fast. The staff in the restaurant were nice and accomodating, we tipped one that was always there to take care of our breakfast as she was really hard working. The hotel was very close to everything in the main town but it is just up on a hill but manageable, we love walking...

IF YOU WANT TO SLEEP DON'T VISIT - Staff is friendly but there is so much wrong here. The prices in the room are not correct so you pay way more then what's on the card. The wifi sucks and you can't even watch anything on it as it is way too slow. There is no sound isolation, so you hear everything outside. Moreover, they decided to perform work activities at midnight!!!! They were hammering something at midnight! That combined with the lack of sound isolation made us not sleep at all!

The cleanliness of the room is clean besides some stains they can't get out. There are several stains on the furniture and the bathroom is not that clean.

You get a lot of amenities. However, the snacks have been there for way too long.

The room has no safe but only a closet door with a key that seems unsafe as you don't know IF they have spare Keys.

It was a...

Our stay at SAPA PASSION HOTEL & SPA was truly exceptional! From the moment we arrived, the staff were incredibly friendly and accommodating, ensuring we felt welcome throughout our 3D/2N stay.

A standout moment was during check-out when we were informed about an early check-in fee. To our pleasant surprise, the staff waived the fee entirely, showing their commitment to excellent service and guest satisfaction.

The rooms were cozy and well-maintained, and the overall ambiance of the hotel made our stay relaxing and enjoyable. Their exceptional hospitality goes above and beyond what you’d expect, and it’s this level of care that earns them a solid 6/5 rating from us.

We wholeheartedly recommend SAPA PASSION HOTEL & SPA to anyone visiting the area. It’s a place we would gladly return to for future visits. Thank you for making our...