SWAT PARTY BUS — Local services in Gold Coast City

I just wanted to start by saying a huge thank you to Lisa, who I dealt with from the very beginning when organising my hens party package. Her communication was 10/10, and she went above and beyond to help with every detail, even coordinating with one of my guests to organise a surprise. She was an absolute pleasure to deal with and a real credit to your business.

Unfortunately, I cannot say the same for our pickup driver, Tony (who I understand may be an owner of the company). From the very start, no bus rules were explained other than the signage already displayed, and the way he treated my group was completely unacceptable.

To paint a clear picture: one of my guests, my Maid of Honour, was simply undoing her heel strap by resting just her toe on the edge of the seat (with her heel hanging off). She was immediately confronted by Tony, centimetres from her face, being verbally abused with foul and aggressive language about “standing on his leather seats.” This was not the case, and I believe your footage would show that.

Tony continued yelling at her until she was in tears, which ruined the mood and experience of what was supposed to be a joyful occasion. We are a group of 35-year-old women celebrating a hens party, yes, we had been drinking, but we were not out of control or disrespectful. His behaviour was completely disproportionate, inappropriate, and intimidating.

Once driving, Tony’s erratic behaviour continued. He braked harshly, took sharp corners, and was aggressive in his manner. While one of my bridesmaids politely asked him about any additional rules (to avoid further conflict), he responded with more abusive language, name-calling, and disturbing behaviour that raised concerns for us all. His conduct was so unprofessional and hostile that it left us questioning whether he was fit to be behind the wheel at all.

When we arrived at our destination, Tony offered a half-hearted apology, notably not directed at the friend he reduced to tears, which makes it clear that he knew his behaviour was out of line.

By comparison, our return trip home with Maka and his kind female colleague was the complete opposite experience: safe, respectful, and enjoyable. They were wonderful drivers and made us feel comfortable and looked after.

It is deeply disappointing that such an important part of my hens weekend was overshadowed by Tony’s aggression and inappropriate behaviour. Sadly, I could not in good faith recommend this company to anyone seeking a safe, fun, and respectful party bus experience while Tony...

Ordered the swat party bus for my hens night. Ordered the smaller bus, which has inwards facing seats but unfortunately due to unforeseen circumstances they had to send the larger bus which isn’t all inward facing seats, rather forwards and backwards facing. This wouldn’t of been an issue if a simple text was sent. I would of understood but they chose not to tell me until the bus arrived and we were just about to get onboard. Next issue was we were told there would be eskys onboard, but there wasn’t any eskys. Again we were not notified until the bus turned up, which meant we left late as we had to scramble to find eskys. If we were notified we would of had eskys ready. We also were not informed it was only Apple plug in for music which sucked because we created a play list on an android phone. Thankfully we had an Apple phone that we could share the music too and play it through that phone. Finally we got to the GC. To then be told make sure you are back at the bus by 11. When I spoke to the owner originally, prior to booking, I had confirmed that if we were going to be later then 11 could we just message and he said that was fine. On the night he changed to no, we could be like 10-15min later but nothing more. I even asked what about if we paid extra, but he refused to answer my question. He then began texting me, so I questioned him about the bus, his response was “there was an issue with the smaller bus, would you of preferred no bus.” I thought that was quite rude. Very disappointed..

Ok now onto the good. We had Selena as our point of contact on the bus. She was beautiful, very friendly and kind. She was very bubbly and even ran across to get us ice from the servo when we stopped and ensured there was ice in the esky when we get back on the bus for the trip home. The bus was clean and tidy and had a rubbish bin. Selena ensures all my girls and I had a great night and ensured we stayed safe on the bus. She ensured that when they picked up some boys whilst we were at the GC to deliver them somewhere, all our belongings were safe, she moved them to the front with her. Thank you Selena for making our...

We boarded the S.W.A.T. Party Bus recently, and unfortunately, our experience was far from what we had hoped.

About three minutes after boarding, one guest lifted her foot onto a seat to untie her shoe. At no point during booking or boarding were any rules about this (or anything else) discussed. I can understand that a business owner might be upset about a patron putting their shoe on a leather seat. However, what followed was completely unacceptable.

The driver chose to stand over a young female guest, using his size and power to intimidate her while screaming profanities in her face. Regardless of the circumstances and regardless of whether any damage occurred (it did not), this kind of behaviour is never okay.

As another paying patron, I spent a large portion of the trip trying to de-escalate the situation, as the driver continued to shout threats and profanities that had moved far beyond the original issue. His aggressive driving throughout the night only added to my concern, with sharp cornering and sudden braking causing multiple passengers to fall.

I anticipate the business may respond by saying we were intoxicated and disrespectful. To that, I’d like to point out point out: this is not the first group you’ve had on board who have had a few drinks, and it is your responsibility as the operator to calmly communicate any rules or expectations upfront.

The real issue here is not a shoe on a seat, it’s the behaviour of the driver. In life, people will do things you dislike or find disrespectful. As a professional, the expectation is that you handle it with maturity and communication, not aggression, intimidation, or unsafe driving. I truly hope the driver can take this feedback on board and reflect on how such situations should be managed...