We’ve visited Infinity three times now. During our first visit, we were pleasantly surprised by the illusions, having no idea what to expect. By the second visit, we were more familiar with the illusions, so it didn't have the same impact as the first. Our third visit was simply for fun! We love picking up little sensory gifts at the end and enjoying our souvenir photos.
However, I found the alien-themed room and the hands in the walls somewhat out of place compared to the rest of the experience. It doesn’t really align with the optical illusion theme, and I think it would be better to replace it with something that fits more cohesively. If the alien theme is to be retained, there are so many creative possibilities involving aliens and lights that could enhance it and not continue to incorporate something that can give people and children major sensory overloads and fears.
On my second visit, I brought a black light to explore the alien-themed hallways with the hands and dangling objects. In the dark, I felt it was important to know what was touching me, it is my right to know what is touching me in darkness as I have Anxiety. I needed to know! I discovered a lot of silicone hands emerging from the walls (as I expected) and some odd sensory toys hanging from the ceiling, including a squeaky oinking piggy dog toy, which felt rather cheap and gimmicky.
I would also suggest expanding the number of rooms and allowing more time to fully enjoy the experience without other visitors encroaching on your space. This step may involve moving locations for better experience and more space and time for visitors. Overall, there’s potential for improvement down the track, hopefully.
We pay for entry and entertainment, but we were disappointed to learn that photography and videography are not allowed inside the experience. We took some photos where there was enough light to see without the flash on for our scrapbooks (this is how we record our memories). While I understand the concern regarding potential triggers for those with epilepsy, I still believe guests should have the option to take photos and videos if they choose. It’s challenging to create lasting memories when this rule is in place, and it’s a bit disheartening that we don’t have many photos...
Read moreWent with 11 year old son. I would not say he is particularly fearful (and wanted to do & did the slingshot the day prior & loved it, although granted very different), but he didn’t enjoy it while got through it, was very pleased it had ended.
I think the website could better prepare people & there is room to improve the experience. The assertion there is nothing designed to frighten and is suitable for 8+ is subjective. Confined spaces that physically envelop you, loud noises and air without warning, repeating noises that can’t be stopped, heads in the wall, hands that touch you in the dark without warning could all also be interpreted as frightening…
The bypass (which we didn’t use initially, but got stuck so went back) still required walking through the squishy room. Also, concerningly, there was a door marked exit, but it was locked! This was very unhelpful to settle my 11 year old when we end up in a small space with only the entry we came in and 2 doors, 1 marked exit that are both locked, and the only way out was back the way we came in.
The assertion that no fast strobe lights are used seemed at odds with the strobe effect that was used. i’m not sure what the definition of fast vs slow strobe is, but flashing what seemed to be a few times per second felt fast.
The ban on phones (not that they took ours, but didn’t use as requested by the signs) is a shame given some of the spaces do provide an impressive visual effect. Moreover, the photos they offer to sell you are just essentially a green screen with some canned backgrounds- so no mirror effects, etc… this seemed like a major miss & unclear why stop photography as it would offer a huge amount of passive/free promotion (given the concern my child had we wouldn’t have likely taken pictures either way).
Would not go back. The mirror maze at Ripply’s believe it or not while much smaller experience (and certain not as immersive) is much cheaper and can also freely take pictures and roam around. That said, for some groups and kids it would be a good option and is certainly a unique experience (clearly what it’s...
Read moreI don’t want to put a business down as it’s been a hard couple of years but this experience is not for everyone. And despite my review, I know they’ll continue to get business, which is good! Cos it is for some people. I personally didn’t enjoy it at all and found it made me more anxious than anything. I thought it would be a moderately-well lit attraction but found ourselves in pitch black darkness for nearly the whole time. It was an awful experience and I feel bad writing this as I am a firm believer of ‘If you have nothing nice to say to not say anything at all’ However, I (29) went with my 18 year old cousin & 58 year old mother. We were so excited & lined up for over an hour, anticipating an awesome experience! Unfortunately, that’s not what we got. We left our phones with our belongings as you’re not allowed to take any photos or videos (which was how we found this place on TikTok anyway 👀) & I wished we had taken them to call for help or use our torches. This activity is NOT for people of all abilities. It has a pre disclosure at the start letting you know that there is an alternate route at the wobbly floor section. This however is incorrect as you still have to pass over a inflated pillow floor in complete darkness on the alternate route. My mother fell over and we were banging on exit doors, waving at cameras and could not find any distress buttons or get any help. I am pregnant and had to lift my mother up with my little cousin and guide her over this section of cushioned floor. We were extremely annoyed and panicked at this stage and just wanted to get out. My mother alerted the staff of the incident and was very briefly acknowledged then dismissed. No one is to blame but I believe there should be a better system in place when in distress & also to alert people at the start in the pre disclosure, especially before paying, that this is not suited to people of all abilities.
One of the worst paid experiences of my life & something we would never do...
Read more