QBD Books Melbourne Emporium — Local services in Melbourne

I have had an extremely bad experience in QBD today with a staff called Olivia ( she said she is the store assistant manager)

Olivia didn’t allow kids reading couples pages before purchased. She called the security and kicked the kids out! Never, ever been treated like that before, which deeply hurt kids feelings.

We spent probably 15 minutes in total in store, but Olivia came to us asked “ are you going to buy the books? This is not a library! Kids reading here may damage the books!”

We are regular customers, visit QBD every week, spent at least $ 100 every visit. We were shocked being treated like that by Olivia.

As a book store, which needs to choose staff wisely, especially store assistant manger, who needs to understand kids very well. Kids may spend a little bit long time then adults when they are choosing books, they may need to read more about the book to see if it is the right one they want to take it home and continue to read when they get home.

Staff couldn’t kick kids out because they spending 10–15 minutes to...

Had another bad experience with the cashier staff in QBD this Sunday, October 8 in the afternoon (16:00). That thin female teenager with a blonde, almost orange hair (her name must be Olivia based on the receipt), should be nicer to people who can't hear what she's saying properly. QBD should employ nicer staff. It's not like someone is being rude to them. The question didn't even have anything to do with using their floor/book section knowledge. It was just about repeating a word they said. And she repeated the word, as if the customer, who came from another English speaking country, can't understand...

As a burgeoning intellectual (as demonstrated by my use of the word burgeoning), I am a cobber who often reads after setting the tools down for the day. QBD nourishes my with many book options sold to me by friendly staff. I enjoyed my experience here but I was stunned by the inclusion of 'dropbear' in the classics section, so I would love to see QBD's criteria for deciding what classics are (I am happy to sit on any advisory panels, obviously). Thank you from Nicholas 'professional book critic and prospective advisory...