Soap Spot Launderette — Local services in Melbourne

Look, I’m not someone who hands out praise. If I’m taking the time to write a review, it’s usually because I want to warn people away from a poorly run business. So when I say that The Soap Spot Laundrette is genuinely worth your time, understand that it's a shocking deviation from the norm. I even own a washing machine, but I decided to 'test the water' here on two separate occasions, and both visits were flawless. I needed to see if the hype was real, or if the first trip was a fluke. It wasn't. The facility itself is clean, bright, and incredibly well-maintained. Compared to some of the glorified rubbish tips I've seen masquerading as laundromats—especially the grimy ones in places like Footscray—this place is on a different planet. The washing machines and dryers were in perfect working order, clean, and tidy. I mean this literally: they were so clean you could eat off them. That level of dedication to hygiene in a public space is the absolute minimum, yet almost impossible to find. The small cafe at the front is a pleasing touch, giving you somewhere to wait without staring into a dryer drum. While the cafe staff have nothing to do with the laundry side of things, they were friendly and helpful. And for the most important part: I left with every single item I brought in. None of my clothes went missing. If you are stuck needing a laundrette, or even if you have one but want an actually pleasant experience, stop debating and come here. This is not just a choice; it is the...

Edit: Customer service is great and calling the helpline can really help you out in a pinch.

Minus one star however because pinches do happen, for instance:

There is no security on the machines whatsoever. No verification process or password lock system before use, for collection etc (which I have even seen in student dorm laundromats).

I paid for 2 dryers - the payment machine said both were "clear" and ready and it looked as such - and when I turned around to load my wet clothes someone else had loaded their laundry into the second one and hit start 😥

If you come here you'd be better off either coming before 3pm where there are staff around to address such concerns or come with another person to guard a machine while you pay for it.

The massive saving grace though is that the hotline is quick to answer the phone and solve such issues for you (i.e. such as extending the timer on the first one (into which you were forced to dump a massive load of laundry) for you so it'll all...

Beautiful setup, affordable washing and drying, honest box for laudry detergent, separate sections for very safe bleach, softener, powder and liquid powder compartments that enter the machine at the correct times during the wash, hot warm and coldwash, mild, soiled and delicate wash, $1 per 8 minutes for dying, get them exactly the right amount of dryness that you need without committing to another $6 dryer load like some places. amazing soy latte that I impulsively bought, option to use coins or an online PayPal system!!! Free wi-fi and tables and chairs, comfy chairs, and entrepreneurs dream to have food, do a late night laudry load and work from your laptop while you wait, excellent business will...