Australia Post - Sydney GPO — Local services in Sydney

Don’t buy yellow bags they are not delivered on time and not tracked as promised. I sent one from Paddington to Greystanes in same comity and it went via NT and they had no idea where it was. More importantly feedback is a waste of time. It was going to a lady in an aged care home so she was very distressed that her bag arrived 10 days late with ZERO explanation. One month later this is the email. I suggest to use Couriers Please.

Help & Support Australia Post

Reference 24898775 Update for General Enquiry - 24898775 Dear Sylvia,

Australia Post very much regrets the stress that you've suffered as a result of this delayed delivery, of course, and I would like to personally reiterate Patrick's apologies to you. The service you received recently with this delivery was far less than our best, and by way of apology I understand that you have recently received a replacement Express Post satchel.

Please understand that this kind of compensation is not provided for as standard under our terms and conditions in the event that your item is travelling to or from an area outside of our "next business day" delivery guarantee area - as was the case in this instance. With this said, I understand you mentioned that there have been other parcels recently which were delayed, and so I would love the opportunity to review those deliveries to determine if you are eligible for any additional compensation. I apologise that we cannot provide further compensation, as you've requested, without first conducting this review as it is vital to the continuous improvement of our delivery network.

So that I may assist with this, could you please reply back to my email here with a list of tracking numbers and delivery addresses for each Express Post item which has not met the advertised delivery guarantee? Once we have these, it should take no more than a couple of days to conduct the review I mentioned earlier, and begin the process of issuing compensation to you as may be owed.

I understand also, from your most recent email, that part of the frustration in this case stemmed from your inability to track your Express Post parcel during its journey. Certainly, if this did not meet your expectations, I can understand why you'd be left feeling upset. There is a degree of trade-off with the Express Post service, when it comes to tracking, where the frequency of tracking updates is sacrificed for speed of delivery. Essentially; many scans are skipped during the delivery process to ensure that each Express Post parcel can be processed onto the next available service (truck, plane, train, etc.) as quickly as possible.

I suspect this may also be why you've previously found the red, Parcel Post, bags to be more reliable. If ability to track is of greater importance to you than speed, certainly I would suggest Parcel Post for your deliveries in future. Australia Post provides no guarantees or warranties as to the nature or frequency of tracking for our products, so I cannot provide any additional compensation to you in this regard.

With your assistance in reporting instances of deliveries which are not completed correctly or in a timely fashion, we are able to continue to improve our services - and I would like to take a moment to thank you for your feedback. We sincerely appreciate the time that you, and other customers, take to help us...

The General Post Office is a heritage-listed landmark building located at:1/1 Martin Pl, Sydney NSW 2000, Australia 🇦🇺 The original building was constructed in two stages beginning in 1866 and was designed under the guidance of Colonial Architect James Barnet. Composed primarily of local Sydney sandstone, mined in Pyrmont, the primary load-bearing northern façade has been described as "the finest example of the Victorian Italian Renaissance Style in NSW" and stretches 114 metres (374 ft) along Martin Place, making it one of the largest sandstone buildings in Sydney. 1864-1887 - General Post Office, Martin Place, Sydney Opened in 1874, it replaced an earlier building on the same site that the postal service had occupied since 1830. At the opening of the first stage, the GPO was described by the Postmaster General as a building that will not be surpassed by any other similar structure in the southern hemisphere . Built on a grand scale and at huge expense, it dominated the streetscape and skyline for decades and symbolised the prosperity Australia was enjoying in the wake of the gold rush and the economic boom it had fostered. For Sydneysiders, it symbolised their city in the same way that the Houses of Parliament symbolise London and the Eiffel Tower, Paris, and remained its most well known landmark until the Sydney Harbour Bridge (1932). The GPO building has 73 metre high clock tower. The Postmaster General's Department opened the tower's small viewing platform above Martin Place from 2-4pm most days back in early 20th century. The spiral stairs took you to a height of 60 metres above street level. The clock tower was removed in 1942 to reduce the visibility of the GPO in the event of an air attack on Sydney. It was rebuilt in 1964 but the viewing platform was never re-opened...

Throughout its twenty five year construction process, the GPO was marred by two major controversies, the first of which related to the selection of bells for the campanile clock and the second, more significantly, to the commission of Italian immigrant sculptor Tomaso Sani's "realistic" depictions of people for the carvings along the Pitt Street arcade.5] One of its first critics, Frederick Darley (later, the Chief Justice of NSW) "denigrated the carvings as caricatures" and such was the controversy surrounding these works that it led to debates on aesthetics and taste within the New South Wales Legislative Assembly between 1883-1890 in which Barnet was himself called upon to justify and defend his decision.[6] Despite severe criticism and controversy, by the time of its final completion in 1891, the building was hailed as a turning point for the Colony of New South Wales, and historians have since noted the building's significance as a force for driving prosperity and for the Federation of Australia.[7] Its architectural expression and in particular its Pitt Street carvings have since been hailed as "the beginning of art in Australia," as well as its urban significance in the shaping of Sydney's urban grid and the Martin...