Shift — Local services in Sydney

Requested a payout figure more than 20 days ago and had very little communication. I was also trying to get information regarding broker and other fees and Shift refused to provide that information. Also tried to get an up to date statement with no luck. That’s just the start. Not expecting any response from this review either. Will be going to the ombudsman if I don’t have any further luck. Update - I heard back from Shift who have now responded to my concerns, have apologised for the delays and have satisfactorily met my requests. I appreciate the response.

Note regarding brokerage fees. There are no brokerage fees mentioned within the loan documents, these are added on included in the dispersement. The contract does state that "brokerage fees may be paid" but I wouldn't say it's clear at all. If the loan documents were clearer with regards to the brokerage fees I'm sure I would have had a better experience. I would still appreciate some clarify from Shift legal department as to why the brokerage fees aren't stated on the contract for borrowers to clearly see, as they are on most other lender's loans that I have. If this was my business I would make the brokerage fees clearer to avoid further...

One star is too much. Just awful. This is a cruel, cruel, cruel company. My loan is not in arrears, I've never missed a payment, my loan is not even due for full repayment and I was not asking for any hardship or payment reprieve from them. All I asked was for some minor help on a loan we have them. Shift are the least caring company you could ever deal with but they actually go beyond not caring because they'd rather see you broke before they actually helped you and along the way they'll tease you like a cat plays with a mouse before they kill it. I don't know why but I guess they do it just for their own fun? Horrible people, horrible company. I thought the Royal Commission had weeded out companies like this .... seems not. Avoid at all costs. Greed...

Having dealt with traditional banks to obtain business funding and more recently Shift, I cannot believe the difference in experience. When we've needed short notice access to funds to help with our business expansion Shift have been incredible at making it easy to apply and getting the funds deposited on both occasions within 24 hours. The customer service of the team is outstanding every time I've had to call. They were also very proactive during covid lockdown and actually reached out to us to discuss pausing payments whilst our business was shut. If I could give an extra star I would....