Best Buy Appliance Clearance Centre — Local services in Brampton

If I could give 0 stars I would. Do NOT buy from Best Buy. I bought an “excellent condition” refurbished sound bar and subwoofer and when I got it, it didn’t even turn on. Sent in the video proof and sent the unit back with Best Buy’s shipping label. As per the tracking, it was delivered and for two months now I have to call basically every day to remind Best Buy that I’m still waiting for my refund. The seller’s response, every time, is that they’re still trying to locate the package in the warehouse. Best Buy is considering this an acceptable response as nothing is being done from their end, I have to call every day and say it’s irrelevant if they locate or not the package. The tracking says it was received on their end. What happens after that is not my problem. My case has been escalated multiple times and I have spoken with customer service reps and supervisors that all say, “rest assured, you’ll get your money back”, “someone will contact you in the next 24hrs”, “the leadership team & market place team are specialized”. I’ve heard the entire handbook. I’ve never received a call or email back. The staff are not equipped to properly deal with these situations and all “policies” regarding Marketplace sellers have all been thrown out the window. This is the worst customer service experience I’ve ever had, no consideration at all for the customer. If Best Buy truly wants to improve their service and fix these problems, staff should be able to issue full refunds to the customer and Best Buy gets the money back from the seller. Instead of just replying to this review by saying “please contact us to rectify the situation”, change the internal process so that when I do call customer service tomorrow, they can actually do...

Hi I have brought so many items with Best Buy over the last 10 yrs and this is the first time I purchased from the clearance centre . And the experience is worst I wanted to replace the fridge in my house The experience with the delivery was the worst .the guys refused the haul the fridge away from the house they said they found some roaches in the fridge and refused to haul away . I requested them to just move out of the unit at least out of the house as I paid for hauling . but they did not respond properly and forced me to sign the papers that they cannot take the fridge out , once signed no response to any questions asked and walked away literally To save their claim they started the fridge right away after they moved ( which was not supposed to switched on for 4 hours after moving ) and took pictures of it then I unplugged it right away The experience of any product purchased doesn’t stop at the Best Buy it ends at the consumer house It was so much frustrating experience with the delivery even though I paid the money for hauling they refused to take it and even requesting them to move it out of the house no response and forced to sign the paper Even it’s a third party delivery the product I brought was with best but they need to make sure the company which delivers responds properly I will never go with Best...

The reviews regarding how rude and totally indifferent their staff is so accurate. I am shocked that a company like Best Buy can recruit and continue to retain such horrible staff despite so many negative reviews here. We bought a 36-inch Whirlpool refrigerator in June 2023. Please bear the following in mind. We were under the impression that this clearance center of Best Buy keeps scratch & dent and open box items. This is not true. The fridge we bought was a used fridge; worst it had left over food stains and food particles all over and we had to spend several hours thoroughly cleaning it. Carry a torch with you because the lighting there is poor and make sure you thoroughly check the entire product inside out with your torch before you finalize. There is no one there to answer any kind of questions—its take it or leave it kind of place. They have a no return policy, so make sure your inspection is thorough and don’t forget to take the pics of existing dents & scratches. The good thing about the place is that so long as you don’t mind minor scratches & dents, you can get an amazing deal (even up to 50% off) provided you are careful in...