Onyxx Sports Bar & Grill — Restaurant in Brampton

Food good but never ever. When we arrived...This place was pretty empty (15 guests maybe) for a Wednesday night hockey/basketball playoff game and baseball on. One of servers turned around and looked at us as we arrived but didn't greet us and went back to watching the TVs. About 5 seconds later she turned around again and looked at us but didn't say anything yet again. Then as we start to walk in and seat ourself another bartender came from the kitchen, passing the other server, said hi to us and said that we could sit anywhere. We decided to go to the bench seating as it looked comfortable and welcoming. But the bench seating was way too firm and too high up compared to the table. When we sat down your legs would slant forwards towards the floor and also our legs were well above the table too. I'm 6ft tall and my legs would barely touch the ground. One of the first things you notice is the massive Onyx logo on the wall. If you ask me a big 4x4 tv setup to form a large screen would have been much much better. The rest of the TVs were all way to high and pretty much on the ceiling. To sit there and always look up to watch was a little uncomfortable after some time for your neck. There was a few key spots on the walls that were completely bare and lower so that people didn't have to be staring upwards at the ceiling all night. The live game music was pretty loud and we couldn't hear our server talk. Server came by at one point and said something but we had absolutely no clue what was she said and just nodded our heads. There was a cleaning spray bottle and cloth just hanging on bar chairs in front of us. There are these HUGE Napkin dispensers at all the tables which I thought was really ugly for this nicer looking place. Not that I'm expecting a fine dining restaurant but when the server brought us water in a jug she didn't pour for us nor were there coasters for our mugs on these brand new looking tables. I really can't believe how much onyx advertising there was all over the bar. It's odd. So the food....really damn good to be honest! With a little hiccup. The deep fried artichokes were so good! I've never had them before and I recommend them to anyone. But be careful the first bite can be burning to the roof of your mouth. Our main dish was the Vegan burger and it was massive! Presentation really nice but unfortunately very impractical to eat and not enjoyable. I ate most of it with a fork and then the bread almost on own. Nothing stayed in the bun and it wasn't going to happen either. I said we were sharing and it didn't come with a knife or a second plate to share. A nice extra step would have been cutting the burger for us in the kitchen. I waited a bit for our server to come back and check on us so I could ask for a plate and knife. But she never did. I got up and went to the bar to ask the other server for extra plates and cutlery. Server never did come by to check on us about the food. Only at the end when she cleared the plates did I mention it looked good yet was complicated to eat. She didn't seem welcoming of my constructive feedback. We also asked for a 2nd bottle of water and it took about 10 mins to receive it. Waiting to ask for the cheque also took about 10 mins. On the way out I think I noticed a pool table in a back room but lights off and no one able to play. Why? In the end I wasn't impressed at all. For some people in here saying that it's great service I question that big time! Although some staff are different from others and so forth but we were there with a dead bar of only about 15. I did enjoy the food. I usually give places a 2nd try just in case it was a one off experience but unfortunately this time around I have to put this on the list of never again.

Suggestions... Soften bench seating. Staff more friendly. More TVs like where the UFC banner is beside the bench seating. And more in corner by the kitchen door area. Remove your 2x2 tv setup and swap space with the logo. Now make the TV set up 2-3x bigger. TVs in tables where...

It had potential! I would have given it a five star. This place was recommend to me by a coworker who lives out in Brampton. It just so happens to be my wife's Birthday and I wanted to surprise her with someplace different. Now we commuted 40 minutes from Markham via the 407. Unfortunately I made the mistake of asking my wife not to eat. I told her we were just going to a Sports Bar so don't worry about getting dolled up. So off we went. I really didn't go to this place with any expectations, just an open mind. Upon arrival I liked the layout. It was spacious with a lot of tables and TV screen. Perfect 👌, check. As you walk through the door there isn't any one seating you, okay a little different. The wife wanted a table near a window so we could imitate a romantic setting lol. We were tucked away in a corner near the pool table. Now our table was a little too high for the chairs we were sitting in. Now hold on if you are a fast reader you have already formulated an opinion but this is not that story. Here come the meet and potatoes. Now our server was working a large group on the opposite side of the place. I'll leave her name out. There was another server close to us which I thought would have made more sense if we were served by her but whatever it's their show I'm just the audience. Our server disappear for 25 minutes so I got up to asked at the bar if someone could take our order. Now when I got to the table I had texted my friend and asked him for any recommendations of different dishes to order so that's how I started paying attention to the time. Our server almost made a recovery by suggesting a drink for my wife to try and a certain dish for me to try. She returned with the drink for my wife to try however she lost track of the time and unfortunately forgot about us again. I canceled my main meal at the 30 min wait time. I texted and asked my friend if this was the norm. Unfortunately he agreed that the food was good but the service was lousy. I wish he had mentioned that part so I hadn't wasted a memorable evening with my wife. My wife didn't like the drink she suggested but I did, so I wanted to order something else for her seeing it was her birthday and not mine. So if don't mind waiting for your food and have an amazing tolerance for lousy service then make this your next time waster spot. Sorry for the novel but I wanted to be as honest...

First of, calling the restaurant is not a thing. We wanted to confirm our reservation for a birthday dinner and couldn’t get in touch with anyone. We get to the restaurant and no one is even in there so the reason for not answering the phone is beyond me. We are at the front entrance standing and people are looking at us (employees) and just ignoring us, as if we know to just go and sit down. They need a sign at the front that states we can seat ourselves, which shouldn’t even be a thing at a restaurant as such. So we finally get to our seat and we are sitting there for like a good 20 mins. So we go to the bar to ask is anyone going to greet us or even bring us water and the gentleman said our waiter is talking right now. SOOO WHAT DOES THAT HAVE TO DO WITH ME??? Then the waiter comes and ask if we are ready to order, but how are we to order with no menu. We order our food and it comes out like 45 mins later. If this is what people call good food, then they do not know food. The food was all old and re-warmed. The Mac pie looked like lasagna, the fried chicken has less flavour then KFC (in Canada). It was overall disgusting. Everyone’s food was disgusting. My son couldn’t stop gagging because it was so gross. I never packed up and paid so fast in my life. I needed to just get out. I wouldn’t recommend this place to anyone. They have potential to fix up this restaurant and they need to start with the service. It was a horrible experience honestly. I regrettably had to stop at McDonald’s on...