Layered Charm — Local services in Calgary

ABSOLUTELY THE RUDEST CUSTOMER SERVICE I’VE EVER EXPERIENCED, ESPECIALLY WITH A JEWELRY STORE! Today my mother, grandmother, and I came across this shop. Grandmother was interested in this particular ring. So this middle aged worker comes to greet and asks us what we’d like to check out (thinking this interaction would be like any other, but I was so wrong for what is to come). She then proceeds to ask “which column and row?”, my grandma (who cannot speak English) tells my mother which ring. My mother (not completely fluent in english) is then a bit confused as to which one (since there’s quite a bit of selection on the tray, normally you can pull the whole tray out and show on the table) so she tells the worker a couple of numbers (“the 3rd one / the one to the right” ETC, correlating to the column and row), I understand if the worker was confused as well). When all of a sudden the worker proceeds to raise her voice every couple of secs “NO NO WHICH COLUMN AND ROW” (AS IF SHES TRYING TO EDUCATE US THE FKING DIFFERENCE BETWEEN A COLUMN AND A ROW, would also sigh a couple of times while turning to her coworker). Excuse me but there’s no reason for you to yell at us, I was completely in awe of the situation and was unable to speak up for my family at the moment (shortly we just said thank you and left). Who knows if that worker would just raise her voice at customers often and without reason. Because of this interaction it sets up the whole situation that she’s passively racist (we’re POC) and I’ve been in situations where it’s happened to my family. It’s really upsetting how often this occurs. Please read this as a suggestion to review the priorities and basic fundamentals of what customer service should and should not look like in future...

My wife picked up two bracelets from these folks 4 days ago for my B day. I tried to return them as the clasp on one simply would not work and the second one was not something I'd wear.

My wife indicated, when she gave them to me, that she'd asked before purchasing and was advised they could be returned...of course, it's a different lady there today and she said they can't. I couldn't find any signage on the kiosk indicating sales were non-refundable. While waiting for this disappointment, I watched a sale be conducted with no mention to their new victim about a "no refunds" policy.

I left with "in store credit". I hope they enjoy the $90...it'll be the last "net new revenue" they'll ever get from anyone over whose opinion I have...

Love this wonderful store! It's my go-to for gifts and unique jewelery for myself. They have so many things that you can't get anywhere else. They even engraved the word 'Grandma' written by my daughter on a piece for my mother-in-law. She now has a gorgeous, personal necklace that she loves to show off. I have worn my red beaded bracelet everyday, all day for over a year without a worry and I get so many compliments on it! The staff is polite, attentive and dedicated to finding just the right thing for whatever I need. Can't wait for a...