Mountain Warehouse — Local services in Hamilton

Bought a winter jacket there in last September thinking that the price was good, but when started to use it upon winter arrival, the jacket zipper started to jam pretty bad, even taking a couple of minutes to take this off at times. Decided to take the jacket to the store and the sales person told me the zipper could bite in the fabric and thus get jammed, confirming it is in fact a design issue of the model. Questioned if I could replace it for another model, the person told me it past the 30 days return policy. Not to mention, the jacket was 10,00 cheaper than what I paid, but nothing I could do about it.

TL;DR; Don't buy in this store off season as their 30 days return policy will prevent you from identifying possible issues with the items in time to return and their prices can be even cheaper during winter season. And if you have the means to buy from better brands like Columbia or North Face, don't waste your time and money with...

I absolutely love Mountain warehouse for the quality and its affordable price. Being an international student i find it difficult to invest a lot of money on clothes especially jackets which are prominently expensive but i find this place always packed up with a variety of winter attires . I luckily visit this place during the season sale so that might be the trick. I bought one of their “Alexa Womens Padded Jacket” and i have been using it for more than 2 years now and it so comfortable and light( and it does protect from harsh weather and keeps you warm) . I highly recommend this place if you are too unsure to invest a lot of money in one winter outfit . I bought at least 2 jackets in the price of 1 compared to a different store. Hope...

My husband bought a winter coat from here after using it for 2 month's it's already ripped on the inside. We went to the store and told the lady who's supposed to be the manager of the store. She was very rude to me, I didn't have the receipt but I told her that they usually send me an e- receipt. Maybe she should look it up in there system but she never did. She didn't bother helping us. So my husband is struck with this coat that has a big ripped. Oh I forgot to mention that this is his second coat from that store with the same problem. I used to like this store but after that incident my husband and I would never again buy...