Dundas Neyagawa Medical Centre and Pharmacy — Local services in Oakville

Two months ago after cleaning my ear I partially lost hearing in it. I went to this clinic and asked if the doctor could see and clean what I believed to be impacted earwax. The doctor said I had an ear infection and prescribed for me an anti-fungal and an antibiotic. When I again asked if the obstruction can be cleaned the answer was: only after I take the medications and clear the infection. I also noticed doctor was in a hurry, like she was doing something important in another room. When I tried asking some questions she told me to let her focus. Its funny because it was the middle of the day and there were no other patients there.

I was told to finish the full course of the antibiotic and not interrupt it when I feel better. I bough the prescriptions and immediately started taking them. Several days went by with no improvement to my ear. Moreover about 5 days in I stared getting intermittent stomach pain and darkened stool with a bit of what looked like blood. After earlier being told that the antibiotic I was given as a side effect destroys the intestinal bacteria I continued with the medication. Also with zero improvement to my ear I have become resigned to the possibility that my ear might be permanently damaged.

Finally, after finishing the medication with no improvement I went to my family doctor so he could look at my ear and tell me if anything can be done. He looked at it and injected water into the ear, clearing the earwax obstruction within 5 minutes. Moreover he told me the antibiotic that I was given was unnecessary.

For almost two weeks I have believed that my ear is damaged but all it took to fix it was an ear syringe with water and 5 minutes of my family doctor's time. JUST 5 MINUTES!!!

This is only half the story. I believe the antibiotic I was prescribes set off a series of events that culminated with me developing progressively worse intestinal bleeding, ending up in a hospital for two weeks, given a blood transfusion and being diagnosed with Ulcerative colitis.

I have been unable to work for the last month and might not go back for many more weeks until my hemoglobin recovers. But I seem to be recovering now, God willing.

I know that me developing Ulcerative colitis could not be foreseen and is not the doctor's fault, however what drives me nuts is when I think that all I have described could have possibly been prevented by flushing my ear with warm water - a 5 minute procedure.

I just wish I never set foot in...

Bad experience over all. Went there looking for a female family doctor. I just moved to the area and in need of a family physician for a Due PAP test. So I was thrilled to hear that there are two female family docs accepting patients at this location.

The first one I don’t even remember her name. Went for the meet and greet and she didn’t even know the difference between a vegan and vegetarian. Where is the education? Scary!

Went back to meet Dr Ali (the second doc).

Straight away first thing that hits me; Poor hygiene, I could smell B.O as soon as I walked in from this doctor, which scared me off from doing a PAP test which is what I had intended to do, in the near future. I had a list of 4 things that needed to be addressed and even tho I was there already and we could have easily addressed all four things, she wanted me to come back over and over to get one thing at at time looked at. I don’t have time to keep coming back over and over, specially when you can easily get things done all in one appointment. I came in on my day off I can’t just come in whenever. I would have had to wait till my next day off and that would only work if it coincides with her schedule of mon 9-2 Thursday 9-2 or every other Saturday, just crazy!! Basically impossible!

It’s all a money Grab I could clearly tell she just wanted me to keep coming in over and over so they can charge the health card over and over. One of the things I wanted was to get a specific blood test done as a preventative and of-course she said No to that too. So unless I’m at a point of no return And really sick, I’m not allowed to know what I have until it’s too late.

I thought doctors were supposed to help us and keep us healthy. Like I said this is all a money grab and they don’t...

(Edit) Dalia is really kind, friendly and helpful, however, the other lady in the front desk (without a pair of glasses) is not that friendly and welcoming (she doesn’t smile). I enjoyed my first visit there with Dalia in the front desk, however, when I did go for the second time to pick up my blood test result the other lady was there. I had an extremely bad experience with her. I’m sorry to describe it in this way, but the way that she talked to me and the attitude make me angry. (She asked me to call after a certain time, I went to the clinic instead of calling, because I thought I could pick up my blood test result along the way. However, as I showed up in the clinic. After I told her my name, her face was like wth? and she said why you here, I asked you to call. )

The medical center has great and comfy environment, plus sound proof walls. You can talk about your symptoms and feelings freely with just the doctor. However, I’d rather go back to my old clinic with not-so-good environment, at least every single staff there is friendly.

I understand that it’s silly for not going to the clinic just because of one lady in the front desk, the doctors should be the main reason for patients to choose whether you should go to the clinic or not. Personally, I do value staff working in the front desk and the doctor equally, because most of the time that a patient spends in a clinic is waiting (waiting for your turn to see the doctor). It’s important that the staff in the front desk is willing to let you know when it is your turn or how long you should be waiting instead of showing patients the face.

BTW, thank you Dalia for calling me and I think it’s only fair to let you know my thoughts and reason on...