TD Canada Trust Branch and ATM — Local services in Toronto

I am writing this review to warn others as well to vent about this branch.

This branch is as many reviews say very nice staff but extremely slow service with a lack of tellers.

Basically in short I wouldn’t suggest go to this branch unless you want your pay cheque to be held. I personally try to avoid it because on two previous account I’ve had problems here.

On one account a few years back I deposited a pay cheque walked across the street to the Tim Horton’s where my card was then declined confused I go back to the TD to ask the teller who I deposited the cheque with what happened, only for to smile and apologize informing me she forgot to deposit it; that left a bad taste in my mouth so I stayed away. Though it is conveniently located to the TTC station I eventually returned after sometime, where again very friendly staff but slow service where upon depositing my cheque from a work I had been work at for 3 years now and having priorly signing a TD form about my work to help prevent holds on paycheque from my employer; with a similar if not smaller amount than normal being deposited I was told it was being verified. Mind you at the time I was in high school so I thought nothing of it’s, it should be noted I didn’t have any issues with any other branch prior or onwards about the validity of my pay cheque or releasing the whole balance immediately.

But come yesterday June 22, 2018 at roughly 4:30pm I returned to this branch where again friendly staff with a smile but slow service. I was sent to the business teller as there was only 2 tellers working prior. I insert my debit card, everything is good, present him my pay cheque which is dated to be cashed 5 days ago. The teller struggles with his computer then tells me he has to verify it, taking it to his manger I found that unusual as the pay cheque was half of what I normally deposited, they speak he comes back tells me he just had to verify it, I reply "oh yea don’t you use the cheque machine you see at other TD branch where they place the cheque in the machine and it slide it through" he replies "the computer does it", I say nothing as I’m not sure what the cheque machine was and if it even verifies anything or is just counting how many cheques a teller gets a shift. Anyways he ask me if their is anything else he can do, I say I’ll take $40 he gets me the money I asked him out of curiosity "why this branch has trouble with depositing my cheques" he replies "its a really old branch" we exchange pleasantries I go on my way.

I head off to my second job in Waterloo stopping to get gas and when I get to work I go downstairs to the restaurant to order a pretty big meal before work only for my card to be decline. I check my bank online to fine they’re holding my cheque, I pay in cash.

This morning I call their branch to find out the problem the girl on the phone who was very patient and polite tells me possibly scenario on why my cheque was held, none of which would affect me so she gets my information and says she'll have her manager look at it. Now mind you I wouldn’t be so upset as to write a review, if one the teller told me in plain english "hey I have to hold your cheque to determine its real" I would have pulled out the pay stub I had ripped the cheque from moments earlier or I wouldn’t have bought food and gas before work and at least have some money for groceries today. Secondly its happened before and only at this branch, thirdly I had signed a form from a TD branch that explained this would prevent any holds on pay cheque from my employer on record finally the cheque is a regularly deposited bi-weekly from the same account and isn't held at other TD location

As a university student it’s just frustrating, the little cash I have for bills is always needed. Anyways I apologize for the long story but if there is anyone else out there in my boat because of this branch I suggest avoiding it and making a formal complaint through the phone number on the back of your debit card, maybe then someone else won’t have to go through this. Have a good day &...

Went to get Mexican Pesos from my account. 1/2 an hour to get to teller, 1/2 hour to receive my money. Waited in a conference booth in the open bank hall area next to and in full view of the line up for tellers and everyone else who can walk by. A teller finally came out with $40,000.00 pesos ($3,200.00 + Canadian) in open hand and like a waiter at a restaurant, began to count the money into 30 piles of $10,000.00 pesos on the table. $40,000.00 looks to anyone like a lot of money, regardless of denomination. The teller only brought one envelope to the table and asked if I wanted more as the money would not fit in one. Left the money stacked on the table in full view with me, then left for 5 minutes to get two more envelopes, money and me fully exposed to anyone and everyone in and out of the bank. Came back and filled two more envelopes with the remaining money. My question is " what the hell were any of them thinking as this transaction should have been done in a private office or at least at a semi private tellers counter. I expressed my opinion and said I will never be back plus a bit more. PS my company processes some 7-10 million dollars thru TD bank each year. Fast to put that money in but slow and reckless to try and get it back out. Time to re educate your staff on privacy and security issues as this process was truly a joke and a security exposure to my person, your supposed...

Worst location. Their ATM's arent even 24hours so you have to walk another couple blocks to the next nearest TD. (This was late at night; and google showed it was 24hours) Im new to the toronto area and will not be coming back to do my banking. Some of the workers are very rude with their tone, and god forbid you make them aware of it or they will give you side eye, and be very petty towards you, talk to their colleague about you (and you know they do when you ketch the person glancing over and turning back). thanks TD for making my First and Last experience in toronto.

This location needs to learn hospitality. Their customer services could use work (Im not saying all employees as i only had an issue with the one person). Maybe practice your tone and how you talk to people.

Also i closed my account that same day and ive only been with TD for a couple months as ive been looking for a good bank. Switched to Scotiabank which surprisingly was a much more pleasant interaction. That same day i went to TD as soon as you walk out of the TD theirs people asking for money, it was very uncomfortable considering the short...