DIOR Vancouver Holt — Local services in Vancouver

I recently purchased a pink Dior Wallet on Chain at this location on Friday (just three days ago). I wore it once for about an hour yesterday, and unfortunately, the back of the bag has already stained from the dye of my jeans. While I acknowledge this was my mistake, I was disappointed that no sales associate at the time of purchase mentioned the potential for this kind of damage, especially given how new the bag is. I returned to the store to seek advice on how to address the issue, but was told by one of the sales associates (Fiona Wang) that repairing it would cost $300 with no guarantees of success. When I expressed my concern, she responded dismissively, saying it was "common sense for everyone” which I found unprofessional and frustrating. While her colleagues were courteous, I was taken aback by Fiona’s lack of empathy or professionalism. This experience has left a negative impression, considering that Dior is where I bought many of my first designer pieces—I am deeply disappointed. I will be taking my business elsewhere...

Purchased a phone case at Dior in London. One week later it is falling apart. Took it in today to get it looked at and Dior said "If they could fix it I would have to pay to fix" I stated why would I pay to fix a faulty item lets exchange it then. "Cannot exchange items purchased at a Dior store in another Country" I bought so many Dior items in London and I am so mad that I did. Had I of know that nothing I purchased had any kind of warranty or protection for their product and that they would be a hassle I never would have bought a thing from Dior. I will never buy another Dior item ever. So many other designers that treat clients so much better than this and they will get my business. Dior rating should be...

All of the reviews are correct!!! I bought a pair of dior leather slingbacks and the leather PEELED the first time I wore them (for a couple of hours). It may have even been there from before as I did not inspect the shoe upon purchase. After letting the dior team know; they said they won’t do anything about it because it’s not a “defect”. Majority luxury designer stores repair their goods at little to no cost for the customer, since items $1000+ should not have quality issues. PLEASE SAVE YOUR MONEY. Atleast give it to a designer label that knows even one tidbit of customer service. HORRRIBLE! Dior will never see another penny from me. Thank god I didn’t purchase a...