CHANEL — Local services in Paris

I am deeply disappointed and genuinely outraged by the service provided by Chanel. I purchased a white gold ring from Chanel about 20 years ago, which is composed of small interlocking parts. Over time, the ring naturally loosened. Ten years ago, I had it repaired through Chanel’s service. At that time, the repair was free of charge, though it required a two-month wait, which I found acceptable.

However, a few years later, I contacted the boutique again and was informed that the repair would now cost €250—a significant change from the previous policy. I decided not to proceed at that time. Recently, I stopped wearing the ring entirely due to its loosened state and the fear that it might fall off. My husband advised to have it repaired again.

This time, I could not obtain any information over the phone. I was told by the salesperson that I had to visit the boutique in person. Upon arriving, I was informed that I would have to leave the ring for two weeks so that a jeweler could assess it. This lack of transparency and the refusal to provide even preliminary information over the phone felt like a deliberate tactic to compel me to leave the ring for inspection, making it difficult to decline the repair.

Ultimately, I received a repair quote of €670 or €680—a scandalous amount, in my opinion. The cost of the repair was nearly half the price of the ring itself when I originally purchased it. Nevertheless, I reluctantly decided to proceed with the repair.

The entire experience left me profoundly dissatisfied. One of the reasons for purchasing luxury items from a brand like Chanel is the expectation of exceptional service and a seamless experience. This was far from the case.

Additionally, during my visits to the boutique, I encountered other service-related issues. On the first visit, I had to wait a long time for a consultant to assist me, and the individual who eventually approached was indifferent and far from welcoming. On my second visit, the consultant was somewhat more pleasant. However, throughout my time in the boutique, a security guard stood approximately 10 meters away, staring at me incessantly. This made me feel as though I was being treated like a potential criminal, which was deeply uncomfortable.

To add to the disappointment, when it was time to return the ring, I had to explicitly ask for a small Chanel pouch to store it in. While the ring itself is now beautifully restored, this experience has left me certain that I will never purchase anything from Chanel again. This experience was a stark contrast to the elegance, refinement, and customer care one would expect from a prestigious brand.

Two stars, solely because the final consultant was more polite, boutique has beautiful interior design and the ring is now...

Hi, I received the watch and tested it within a month. The watch works perfectly, does not sweat and does not distort the time. Many thanks to you and Chanel. You truly value your brand name, that's very cool. I don’t know how much my review will affect the company’s policy, but I will say, or rather, I will ask: your name is too famous to give the opportunity for repairs and maintenance to your franchisees. Unfortunately, watches cannot be repaired in Dubai. They charged me $1,400 and promised to change the mechanism, glass and repair the strap. In fact: the watch fogged up 20 minutes after putting it on my hand, the glass was never replaced (scratches on the sapphire crystal remained), the strap was not touched at all. The worker's name is Valentina. They didn't even put the old mechanism back in and I highly doubt they did anything at all. Conclusion: if you want to service or repair your Chanel watch, contact this store. Olga is a particularly nice person). Special thanks! Привет, я получил часы и проверил в течении месяца. Часы работают отлично, не потеют и не искажают время. Большое спасибо вам и компании Шанель. Вы по настоящему дорожите именем вашего бренда, это очень круто. Я не знаю насколько мой отзыв повлияет на политику компании, но скажу, точнее попрошу: ваше имя слишком знаменитое, чтобы отдавать возможность ремонта и обслуживания вашим франчайзи. К сожалению, в Дубае не могут ремонтировать часы. Они взяли с меня 1.400$ и обещали поменять механизм, стекло и отремонтировать ремешок. По факту: часы запотевали через 20 минут после одевания на руку, стекло так и не поменяли(царапины на сапфировом стекле так и остались), ремешок вообще не трогали. Работницу зовут Валентина. Они даже не положили старый механизм и я очень сомневаюсь, что они что либо делали вообще. Вывод: если хотите обслужить или отремонтировать часы Шанель обращайтесь в этот магазин. Особенно приятный человек это Ольга)....

The Chanel brand is a staple in the fashion community for their classic and well crafted designs. Sadly, it appears as though the brand has changed for the worse. Rather than let the pieces speak for themselves, this Chanel location relies on pretension and showmanship to convey exclusively, a poor substitute for quality. If Chanel wishes to maintain their well earned respect they aught to conduct themselves with greater...