Maison Goyard — Local services in Paris

It’s so sad that a few years ago they had a limited number of clients. The products do speak for itself however the experience of getting a single bag isn’t pleasant.

While you waited in line for nearly 15 mins to get into the store while your thoughts are (oh yes I will get someone to help right away) funny you have to wait inside, granted I didn’t wait for long but it’s funny that I came in last and served first while the people who were ahead of me were still waiting.

I asked for a couple of bags only to be told that the items I want were sold out and probably be out next week. Apparently they don’t email people when an item is available but they do take your money for an special order, really? Are you trying to make your bags special and unique when people pay more than retail to avoid this service? fair enough she won’t email me.

Back to the point it takes more than 10 mins to get what I want, by the end they asked me “give us your 3 fav colors” really I want to know what’s available based on this branch being sold out completely out of most of the bags, wallets and even leather goods I want. As well I liked a couple of bags on display that I asked to have (the lady helping us was very sweet and kind) unlike the other sales people who were mostly arrogant. She went and asked if I could get it but after some lame excuse they told me they can’t sell the display.

You know you can ask around different branches if they have the color I want? Go out of your way for your customer don’t stand in the way of them honestly it’s very unpleasant getting a bag from them let alone shopping with family.

You want to be special and unique upgrade your policy! Don’t take pictures? You have a set number of bags and leathered goods you can buy under your name in a year? (mistake that I will never make again as I didn’t know about it when I shopping with my family under my name) You will have many more loyal customers if you worked more as a pleasant bitoque if you offer faster services and better customer care.

A) no more lines B) more loyal customers C) your customers would be happy instead of frustrated each time they leave

I wouldn’t be buying for them anymore. I lost a big chuck of my day being in the store, their policy isn’t up to par, they don’t contact other stores for what you want and lastly the limited amount of items I can have in a year (seriously I’m shocked).

They lost a loyal costumer and sadly they wouldn’t hear me complementing them...

I am writing to express my profound disappointment and frustration with the customer service I recently experienced at the Paris Goyard Boutique. As a longtime patron of your brand and a frequent shopper at your stores, my recent encounter left me feeling utterly let down.

During my visit to the Paris Goyard Boutique in June, I encountered a series of issues that significantly marred what should have been an enjoyable shopping experience. To begin with, the staff exhibited a complete lack of attentiveness and willingness to assist. Despite my efforts to engage with the employees and inquire about certain products, their dismissive attitude was evident. It was almost as if I was an inconvenience to them rather than a valued customer.

Furthermore, the lack of product knowledge among the staff was shocking. When I asked for details about specific items, I was met with vague and inaccurate responses. This not only led to confusion but also a loss of trust in the information provided by the store representatives.

The most disappointing aspect of my visit was the evident lack of professionalism and courtesy displayed by the staff. There was an undeniable air of indifference, and it was painfully obvious that customer satisfaction was not a priority. This sort of behavior is not only disheartening but also tarnishes the reputation that Goyard has carefully cultivated over the years.

As someone who values quality and expects exceptional service, my experience at the Paris Goyard Boutique was nothing short of a letdown. It is my hope that you take this feedback seriously and use it as an opportunity to rectify the issues that have clearly arisen within your establishment. Improving customer service is paramount for maintaining the reputation that Goyard has worked so hard to establish.

I sincerely hope that my concerns will be addressed promptly and effectively. I believe in the potential of the Goyard brand, but without exceptional customer service, that potential...

I visited this location of Maison Goyard twice during my two-week visit to Paris from Austin, Texas in Oct 2021. I had to wait in line on both visits. During my weekday afternoon visit, I waited in line for about 15 minutes and on Saturday afternoon I waited for over an hour. I learned while in line that you can order ahead of time (not sure if by phone or email, and then skip the line, so if you know what you want and do not need a sales associate to help you or you don’t want to look around for a while, this is an option. During both visits the very French make SAs were very polite and helpful. During my first visit, I bought a Bellechaisse PM in black for 1,350€ and an orange long wallet for 940€. I deduced that I wanted to exchange my wallet for another bag. I learned that they will do refunds and exchanges for completely unused merchandise, so do not remove the plastic on the purse handles if you think you may change your mind. I read somewhere that they take returns for up to 30 days, but I did not confirm that timeframe with Goyard. I had returned within one week and had no issues making an exchange. I exchanged the wallet for a Saint Louis GM in black and brown. I though I was going to get the Saint Louis XXL but they didn’t have it in black and brown, only black/black, grey and navy. The XXL is about $1100€. The Saint Louis GM is $1050€. The XXL is 24” wide. I decided it was even too big to use for a carry-on bag, so I went with the GM. There is also a Maison Goyard location inside Printemps at 64 Haussmann. There was only one person in line at that location on a weekday around 6:00 PM. That location has all of the same inventory selection. Printemps is a department store with a lot of designer items including Chanel’s den Louis Vuitton. Great one stop shopping! I only went back to the a Honore location because of my exchange, the Printemps location is a department store so you can’t return between them and a regular...