NAKED Copenhagen — Local services in Paris

On March 11th, I spoke with a representative over the phone who assured me that there would be no need for a reservation to purchase shoes at the store, in particular for Jordan 4 White and Gold; it would be a first-come, first-served basis. However, to my dismay, upon arriving at the store today alongside other consumers eager to purchase a pair for personal use, I discovered that all available pairs had been claimed by resellers. When I brought this issue to the attention of the salesperson on duty, she refused to take any responsibility for the situation, citing a change in policy that was not communicated to customers. Consequently, she claimed there was nothing she could do to rectify the situation. This experience has left me questioning the integrity of your brand and its commitment to customer satisfaction. I urge you to reconsider your footwear release strategies and communication methods to prevent similar disappointments for future customers. Adding false hope only diminishes my desire to return to your store. You promised one thing and delivered another. I feel as though I am being taken for granted, someone who has the time to play...

I am deeply disappointed with the customer service at NAKED Copenhagen. I recently purchased a pair of sneakers from them, and after a short period of normal use, the sole detached from the shoe. This clearly points to a manufacturing defect.

However, when I reached out to their customer support, they dismissed my claim, stating that it was not a warranty issue but rather normal wear and tear. This response is totally unacceptable as it does not align with the quality one would expect from this brand.

It is frustrating and disheartening to see that the company does not stand behind its products and fails to provide adequate support to its customers. I had higher expectations for such a reputable brand, but this experience has left me thoroughly...

Deceptive pricing and abysmal service. The website lists a lower price than the checkout, I was only informed that the price was 20€ higher AFTER I confirmed the payment. I immediately emailed the customer service to cancel my oder however they did not respond until days later, after my order had shipped. They refused to refund the price difference, even though their website still lists a lower price. Customer service acted like I made the mistake. It’s...