On Flagship Store Milan Vittorio Emanuele — Local services in Milan

Though I'm long time ON shoes fan, seems it's time to reconsider my attitude towards them...

The worst shopping experience I’ve ever had.

If you want to feel ignored, disrespected, and treated like you don’t matter – this is the place. From the very beginning, the so-called “consultant” Nikola made it obvious she couldn’t care less about helping us. We practically had to beg for her attention. After finally deciding on a pair of shoes, instead of assisting us properly, she casually brushed us off saying there were “more models downstairs” if we wanted to look. We checked, nothing fit, so we went back and asked to proceed with the pair we had chosen. Her response? “They are ready upstairs.”

We went upstairs and waited a full 15 minutes. When she finally showed up, instead of helping us, she walked in with other clients, clearly prioritizing them (UAE clients seemed to get the red carpet, while we got treated like garbage). She simply told us, “wait, they are ready.” Then, as if that wasn’t insulting enough, she turned around and said “oh, ask someone else.”

At that point we were furious. Thankfully, another consultant, Sara, stepped in and actually managed to find the shoes. She was the only competent person in this nightmare of a store.

Nikola is absolutely useless, lazy, and unprofessional. I’ve never seen a staff member so uninterested in doing their job. If not for Sara, we would have left empty-handed.

Bottom line: 0/5. Worst service ever. Nikola should not be working...

During my recent visit to the ON flagship store at the Duomo in Milan, I had the pleasure of being assisted by Marco, whose exceptional service truly elevated the shopping experience. From the moment we entered, Marco greeted us with a warm and friendly approach, immediately setting a positive tone for our visit. His efficiency in addressing our queries was matched only by his patience, as he guided us through an array of options in various sizes and colors, ensuring we found exactly what we were looking for.

Marco's expertise and attentiveness shone through as he helped us make informed choices, and his assistance extended to sourcing the exclusive ON x Loewe collection, which he did with enthusiasm and professionalism. Additionally, his recommendations led me to purchase some socks, further showcasing his product knowledge and dedication to customer satisfaction.

In all my retail experiences, Marco stands out as the epitome of professionalism and friendliness. His impeccable service and genuine joy in assisting customers make him an invaluable asset to the ON store. My encounter with Marco was nothing short of delightful, and I look forward to future visits knowing that such exceptional...

Our visit to the On Cloud store in Milan was truly exceptional, thanks to the outstanding service provided by Sara, one of the store’s assistants. Right from the start, she welcomed us with a friendly attitude and made us feel completely at ease. She went above and beyond to help us find the perfect shoes and clothing for our entire family. Sara was extremely knowledgeable, offering fantastic recommendations that suited both our style and needs. She took the time to explain the differences between various shoe models and materials, helping us make the best possible choices.

What truly stood out was how attentive and patient she was throughout the entire process. It never felt rushed—Sara made sure we were comfortable, well-informed, and happy with our selections. The rest of the store team was also very friendly and helpful, especially when it came to checking availability and finding the right sizes.

Thanks to Sara and the wonderful staff at the Milan On Cloud store, we left not only with great products but with a mood boost of +100! Huge thanks to you —you truly...