Venice Events — Local services in Venice

If I could give ZERO stars I would. Absolutely DO NOT book with Venice Tours. Me, my mom, and my uncle were in Venice for 1 day during our trip and booked their 4 hour tour, which we were all so incredibly excited for. We were driving into Venice and then ferrying to the meeting point. Due to an accident on the highway (which caused our trip to add on an extra hour of time), we were going to be 15 minutes late to the tour. We called the office and cell number multiple times, and when they finally answered they told us too bad, we could not join the tour. 15 minutes late! They were very unaccommodating and rude not only to my uncle, but my mother as well on the phone. They would not let us join, would not tell us where the tour was going to be so we can join, because they stated we would not have ear sets. We stated that was fine, if we could just follow the tour we paid $600 for so we knew what sites we should see, and they said no too bad. We also asked if we could join the 10:30 tour we knew they were having, for no price adjustment, and they said no. We came all the way from Canada to visit Venice, my first time in Italy, and they were not flexible or helpful in the slightest. Nowhere when purchasing does it say "no late arrivals," or " late arrivals not accepted." I am extremely disappointed by our experience with this tour and I advise EVERYONE not to book with them as they will overcharge for their tours and then not help when something occurs completely out of your control. This was so incredibly...

We booked our wedding with Lindsey this year on the 9th September. We certainly could not have done it without the guidance and care form Lindsey and her team. She gave us clear step by step instructions on how to get our paperwork in order in the UK with the various notarised documents and filings with the Overseas and Commonwealth Department and then the translations and documents required for an Italian wedding. We took our (grown up) children and their partners for the wedding at the Palazzo Cavalli, reception at the St Regis and hotel accommodation at the Palazzo Dei Dogi, all checked out and arranged by Venice events. Lindsey took care of arranging the hotels, water taxis, photographs and most importantly, the walk through the streets of Venice between the town hall and the reception.......something that could easily go awry if the gaggle of wedding guests had not been encouraged to 'keep gong' by Lindsey. We had a wonderful time and can highly recommend Venice events. They really will look after...

We had a romantic gondola ride booked and I start by saying yes we were late but it was due to start at 600 and we had arrived at prior to 605. The booking says if busy the 30 mins could be 20 so should have still been plenty of time. The fact we were rushing to arrive and navigating the labyrinth that is Venice did not help. We called the operator after trying the asking the drivers for help and she said nothing she could do. All we wanted was some help as obviously this was paid and the tour company paid the boat and he simply took someone else so was not out of pocket but better off as paid twice for that time. Absolutely no help was offered at all. This experience was a must for us on this trip so we walked up to a gondolier stop and got straight in for what we had wanted from the tour company for less and it was great. It was cheaper and we had no wait. So lesson learnt is that no need to use a booking agent and especially not Venice Events or Get Your Guide using Venice Events as...