Don Quijote — Local services in Kyoto

We’ve visited many Don Quijote locations across Tokyo and Kyoto, and this was by far the most disappointing when it comes to service. I had been looking for a specific watch that was sold out at several other branches, so I was relieved to finally find it here—but that’s where the positives end.

The staff showed zero interest in helping. It felt like they were selling something as ordinary and abundant as sand on a beach—indifferent and disengaged—even though I was spending thousands of dollars on a luxury item. No enthusiasm, no basic courtesy, no effort to assist.

In the excitement of finally finding the watch (and frankly, tired of their apathy), I paid and left quickly. It wasn’t until later that I realized I had forgotten to ask them to resize the bracelet. When I returned the next day, I was told bluntly that they couldn’t do it and that I should just go to a proper watch store. No apology, no attempt to help.

If it weren’t for the competitive pricing and availability, I would’ve walked away. For comparison, my friend bought the exact same watch at the Donki in Shibuya, where the staff resized it immediately with no fuss and were far more pleasant.

Yes, I understand Donki isn’t known for luxury service, but this particular location sets a new low.

TL;DR: If you’re planning to spend top dollar, skip this branch. Try another Donki instead—you might actually get some basic...

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