Hotel New Hankyū Kyōto — Hotel in Kyoto

This hotel is an anti- foreginer in my opinion. i am a taiwanese who was born and lived in japan for more than 30years, and i have never been treated like this when i checked in. 3 of my family member and one american friend got two rooms, and when we checked in, we were asked to present japan residency cards and passport. we have never been asked to present those ids ever in japanese hotels. maybe they do that for security reason, but they said they didnt need my brother's since he is a "japanese." they didnt make any copies and they said they didnt need one when i said i didnt have it with me. moreover, as soon as they saw my and mom's name which are in chinese, they said we are from China. we told them, no, it is taiwan, and they didnt ask for anything else. i bet they wanted to ask us for more documents if we said china. in any case, it is very rude to judge ppl where they are from only with names. very unprofessional. lastly, he told us that two of us are registered for one room, and the other two are registered for the other room. he said we can only use the room we registered. i wonder why he told us that. does it mean i cant go to other room? i cannot use restroom in the other room? there was a japanese person who was checking in next to me. he was never told those requests from the hotel and he checked in in 2min while ours lasted for more than 10. i felt we were looked down and felt uncomfortable.the miyako hotel we stayed a day before, also near kyoto station, was super friendly and checkin and checkout were both very efficient and smooth. i have stayed in this hankyu hotel two years ago and i loved it, totally different checkin experience. however, from today's experience, i dont think i would ever stay here again. if you want to stay in a hotel which will treat you equally as japanese people and make you feel at home, i would...

This hotel is an anti- foreginer in my opinion. i am a taiwanese who was born and lived in japan for more than 30years, and i have never been treated like this when i checked in. 3 of my family member and one american friend got two rooms, and when we checked in, we were asked to present japan residency cards and passport. we have never been asked to present those ids ever in japanese hotels. maybe they do that for security reason, but they said they didnt need my brother's since he is a "japanese." they didnt make any copies and they said they didnt need one when i said i didnt have it with me. moreover, as soon as they saw my and mom's name which are in chinese, they said we are from China. we told them, no, it is taiwan, and they didnt ask for anything else. i bet they wanted to ask us for more documents if we said china. in any case, it is very rude to judge ppl where they are from only with names. very unprofessional. lastly, he told us that two of us are registered for one room, and the other two are registered for the other room. he said we can only use the room we registered. i wonder why he told us that. does it mean i cant go to other room? i cannot use restroom in the other room? there was a japanese person who was checking in next to me. he was never told those requests from the hotel and he checked in in 2min while ours lasted for more than 10. i felt we were looked down and felt uncomfortable.the miyako hotel we stayed a day before, also near kyoto station, was super friendly and checkin and checkout were both very efficient and smooth. i have stayed in this hankyu hotel two years ago and i loved it. however, from today's experience, i dont think i would ever stay here again. if you want to stay in a hotel which will treat you same as japanese people and make you feel at home, i would...

Fantastic location with easy access to city buses (on south side of Kyoto Station), the airport limousine bus to Osaka Itami (on north side), and the trains, of course. The underground dining corridor, Porta Dining, has an entrance right across the street from the hotel entrance, where a number of dining options are available. There’s a Lawson on the corner, too, for drinks/snacks.||The twin room was clean and comfortable. The staff wasn’t as comfortable with English speakers, and when I spoke with my beginner level Japanese, I sensed I put them into a bit of a panic, but the staff was always very courteous and professional. (Just perhaps not as easy for English speakers as in Tokyo, so good to have a translator app ready.)||Rate seemed reasonable for Kyoto, maybe a bit on the high side for the basic rooms we’d booked, but the city seemed full of tourists. (Especially Japanese high school field trips. It seemed the end of May is the time for high school trips.) There is a city tax that was added on to my booking.com reservation, which I was prepared for, even though similar “city tax” warnings were provided on my Tokyo and Okinawa hotels, they must’ve been included, as I didn’t have to pay anything additional on any of my other hotel stays during this trip.||I’d happily stay here again the next time in Kyoto, as I found the transportation...