Hair&Make Rola 祇園四条京阪店 — Local services in Kyoto

Rola is a disrespectful store, to be avoided at all costs. Despite booking an appointment for three ladies a month in advance, with confirmation information, we arrived on time (even a few minutes early) only to find that Rola was a no-show. She did not pick up the phone or reply to SNS messages, leaving us waiting outside her store for an hour in the pouring rain. Our appointment was scheduled for 10 AM, but at 9 PM the night before, our point of contact claimed to have sent an email stating they do not accept foreigners. However, no such email was received, and there was no prior notice given. While we understand that some stores may not accept foreigners, the lack of notice is disrespectful, especially considering the difficulty in booking last-minute appointments elsewhere.

We felt unwelcome and discriminated against due to my foreign background. It is deeply troubling to experience such behavior, especially in a service-oriented industry where respect and courtesy should be paramount. Discrimination based on nationality or ethnicity is not only unethical but also illegal. I believe that all clients, regardless of their background, should be treated with respect and professionalism.

Adding to our frustration, the store has no explicit mention on their social media that they do not accept foreigners. This experience has left us feeling like we're...

娘の成人式で、着付けとヘアセットをお願いしました。一生に一度の晴れ姿なのに、着付けの帯が最後まで結べておらず、宙ぶらりんで、着物の重ね襟も上手く調節ができておらず途中で見えなくなっていて、さらに着物の着付けも始めから帯の位置が下に下がり過ぎで、すぐに着崩れしてきてどんどん裾が下がってきて、何度も着崩れを直すのに大変で本当に不愉快でした。髪の毛のセットも途中でピンが出てきて、髪飾りがいつのまにか外れてなくなっていました。成人式が1時間で終わり帰り際には髪の毛があちこちから落ちてきていて、プロの仕事に高いお金を払ってお願いしているのに、こんな悲しいことは今まで経験したことありませんでした。当日の美容室はごった返しており忙しいのはこちらも承知ですが、時間通り遅れることなく行って、準備する物もきちんと揃えて行ったのにこのような結果になって、本当に娘に申し訳なくて悲しいです。どんな形でも着付けて頂きヘアセットもして頂いたので、返金は求めませんが、プロの仕事に責任を持って仕事をして欲しいです。いい加減な仕事をしたことで一生に一度の成人の門出を残念な思い出に変えてしまった事を忘れず、...

They tried reflecting my request for my hair set and it has done for about 30 min. But the fee was twice as expensive as I expected (booked) and...