SOU・SOU hotei — Local services in Kyoto

Hello. Today, I visited your handbag store because it’s my birthday and my husband wanted to buy me a gift. We had been eagerly looking forward to coming to Kyoto and visiting the store. While he was in line to pay, the cashier asked him from a distance what was inside the bag we were about to purchase. My husband opened it and showed that it contained a filler placed by the store itself (the kind that stores put in bags to make them look fuller). I found it unnecessary and rude for the employee to ask this from afar and in front of other customers, implying that we might have put something inside. I believe the employee could have waited until it was our turn to pay to inspect or ask about it. This ruined our experience, and we decided not to buy the bag. One shouldn’t have to pay a high price at a place where they might be treated...

Excuse me,

I have a question that do you have any rules for your customers to try and fitting shoes, whether each customer can NOT OVER try 2 or 3 shoes?

When we wanna try third shoes, the store's crew asked us: is it the last shoes to try? And others shoes that we tried before, did he put shoes away?

Especially I bought the leather vest jacket from KEII that your other store, and came to here to buy shoes, in the end I suffered the worst service in TABI.

It is really RUDE and never seen that before in Japan！ btw, the crew dye hair and curly...

Had an unhappy experience at the shop, there is a sign saying tax free for 5000 yen purchase, but at the counter there is another sign sticks on the table surface at the exit of the counter, saying tax free with 5500 yen purchase, you won't notice it until you paid and exit the counter. The products are over-rated, you can get similiar design with cheaper rate around the area. The shop design is pleasant and the...