Tohgoro — Local services in Kyoto

I had a very disappointing experience at this shop. There was an older man (probably in his 50s, with glasses and slightly long hair over the ears) who was extremely unwelcoming and rude. I had previously bought an item and returned to purchase another because a younger man—dressed formally and very polite—had made a great first impression by warmly greeting all customers. Unfortunately, he wasn’t there during my second visit.

I asked for an extra layer of plastic wrapping to protect the pottery during check-in, as I noticed visible gaps in the box that made the pottery unstable. Instead of listening or offering a solution, the older man shook the box violently to “prove” it wouldn’t break and glared at me. He never smiled or acted with any sincerity—just came across as annoyed and dismissive.

When I got back to my hotel and gave the box a gentle shake, I could still hear the pottery knocking around inside due to the extra space—exactly what I was trying to avoid.

If you’re not interested in doing business or treating customers with basic courtesy, maybe it’s better not to be in retail. There’s no need to be so rude and unpleasant to...

A really good ceramics shop to visit in the area. Huge range of Kiyomizu ware and at all price ranges. Eriko-san was very easy to communicate with and my friend and I were really happy with our visit and...

Ojisan was so charming. He made our purchase such a nice experience even though it was just a modest sake set. He served us tea and chatted while they wrapped...