Daikokuya Brandkan Shinsaibashi — Local services in Osaka

We came to the store and purchased three bags from them. The staff here is very pushy and rude unless you tell them straight away you want to purchase something so you feel very pressured to buy.

My friend bought a $700 NZD Gucci bag which appeared to be in good condition which was fine. After 48 hours of normal wear (the bag just had a passport and lipgloss inside) the straps of the bag broke. We reached out to them for options they can provide to fix this as 2 days of use for $700 is unacceptable. They refused to help in any way and said you signed a document saying there is no refunds, exchanged etc. this is understandable if it was a change of mind decision but not selling a faulty item for that cost. We are now afraid to use the other bags as a bag is intended because it is a matter of time before the others break as well.

DO NOT BUY FROM HERE OR SUPPORT THIS BUSINESS! They are very rude and not good for tourists. We found plenty other bag shops on that street for better prices and higher quality with better...

My friend and I am absolutely disgusted at this so-called "luxury" pawn shop. My friend purchased a Gucci bag from them, thinking she was getting a high-quality item. Less than 48 hours later, the straps completely broke — damaged beyond repair. This is not only embarrassing but also unacceptable for a supposedly luxury item. When she contacted the store to request a refund or exchange, they had the audacity to refuse, stating no refunds or exchanges. I am appalled by their blatant disregard for customer satisfaction and the quality of the goods they sell. It is clear that this pawn shop is more interested in making a quick sale than standing behind their products. Stay far away from this place if you value your money and time. I’ll never return and I highly recommend you avoid this shop at all costs. You’ve...

My daughter and I went to purchase a Louis Vuitton purse for my wife. Two nights ago, I pointed at a purse, they quickly showed me a serial number, and I bought it. Upon returning to the hotel, I realized it was the wrong bag. When I went back to the store, they not only refused to exchange it for the correct item but also were extremely rude, not even offering to buy back or exchange the item. I'm contacting their version of the Better Business Bureau. This is a clear example of bait and switch for an inferior priced product. There were no clear forms for returns or exchanges in English. This was...