ABC-MART GRAND STAGE Ginza — Local services in Tokyo

Very bad experience there, although I was always really satisfied in other ABC marts. Subjectively I'd say there were not enough employees to handle all the customers. Then objectively, I was ignored knowingly a first time by the one I could finally interact with. As he was the only one available in this area of the shop, we were forced to interact at some point. He made absolutely 0 effort in communication (english or japanese) and brushed off my own attempts in Japanese. Took him around 15 minutes to get the shoes I wanted to try, while I could see him taking care of other customers in the mean time. He could have told me to wait if he was busy. Each time I tried shoes in ABC marts, they took some time to "prepare" them. I was not the case this time. I would not see any problem if this was the usual way of handling customers. But it is not, as I can tell by previous experiences in ABC mart, and also the treatment for the other customers around me at that moment. When I acknowledged that they did not fit well, he took back the shoe and continued talking fast in Japanese without looking at me, and started to leave without even properly finishing the interaction. I asked him (in japanese) to repeat so that I could hopefully grasp some words, but he ignored again and just...

Poor customer service. Very obvious differential treatment. (1) Went to approach a SR and he told me that he’s too busy to attending another customer. So I asked him if there’s another colleague who can help me. He just walked off. Not a language issue as he was speaking in English. (2) Went to next level, a SR said I need to wear stocking to try the shoes which I totally understand and happily obliged. However she attended another customer who didn’t wear any stocking when trying out shoes. The store wasn’t crowded during...

Date: 17/10/2025, 2.15pm Terrible customer service, seems like the staff (2 young male staff) don’t want to work. We did not expect them to serve us hand and foot, but they did not even attend to us or follow up, and replied to our questions rudely and with an attitude. Initially wanted to get a pair, but left the shop without any as that’s how bad it made me feel. Would probably be better if you’d visited the actual brand stores instead, more pleasant...