Apple Shinjuku — Local services in Tokyo

The tall white guy manager does not have any respect toward other human being and be ridiculously unreasonable. I am having a hard time with sophisticated base firmware level malware by targeted cyberattack. He has no technical background and intervenes other technician who had appointment with me from the begining and only let me talk about iphone because it was booked for iphone by other agent while he is denying what I am going through isn't virus. The technician only checked iphone hardware which is not for virus. I explained my photos are deleted and manipulated unpleasant in 1970 in photo library and if I turn off game toggler switch in Cloud, it freezes,my contacts are all wiped out, unknown files named Mm- is in bookmark and in note and so on. He just dismissed me saying' I heard you are saying and I do not think it is a virus because I never had the experience of virus in apple. Apple is secure.' I got all my Mac, iphone compromised by malware.I bought new ipad and new phone but the malware got transfered by powering on device itself near other device. The malware survived the DFU reset and I am in risky situation. I've already had very hard time from the malware. Because of my data in device, even powering on the device is dangerous of malware activation. I asked if they can help me extracting data from my devices on safe mode or taking out SSD from device. The manager responded rudely 'It should not be done that way.' I went back and talked to the manage in a respectful way but he was saying 'do you have video or evidence to show me now. There is no proof now.' And he cut my sentences when I try to rebuke him. He was twisted and talked to customer in an abusive manner. I brought all my devices as apple support agent told but I did not get single assistance at this apple store but only sick attitude while I was at risky situation alone for 3weeks. The manager also requested receipt for ipad passcode reset and blamed me 'I talk many things that is why the support agent book you iphone that you do not need'. I responded ' the apple support agent tried to help me as possible he can when I could not make appointment because of no password access.' Avoid this toxic person. He should follow his CONSCIENCE. I found on Google that Apple has numerious incidents regarding malware in apple system and warns specifically the vulnerability to sophiscated types of malware from...

I heard a long time ago that the service attitude of the 🍎 specialty store in Shinjuku is very poor, and many people send 📖

It's been so long, hasn't there been any change at all?

A week ago, I went to the specialty store in Shinjuku after work to buy a pair of headphones. When I went in, no one paid attention to me. I found the headphones by myself. After waiting for a long time at the counter, a man came. I quickly took down a pair of headphones. A Japanese employee helped me pay the bill. He was an uncle. He couldn't even hold the headphones and fell to the ground. But I still He politely said to him, please help me change one. He changed it for me with an impatient look. I don't want to waste talk to him. I'll leave immediately after checking out.

I also went with my friends tonight to buy headphones. I went in like last time, but no one paid attention at all. The front of the headphone counter was empty. The two of us obviously said sorry and waved to the staff not far away. They also took a second look and continued to play with their mobile phones. I asked her to come over impatiently. This time, it was still fast. Check out quickly. There is no unnecessary nonsense. After that, I was about to leave. When I walked to the door, the security guard suddenly pointed to my trouser pocket and said, "What's in your trouser pocket? Is it your headphones?" I looked puzzled: "This is mine." He also asked, "Are you sure?" Of course, I was sure. I took it out and showed it to him. He took a look and left without any apology. Even the Japanese mantra: I'm sorry. None. A bunch of people next to us are looking at us. Is this a thief? I just want to ask you, it's all boxes without plugging in the wire. I can really steal it for you. How do the waiters in this kind of big brand store recruit? The roadside small workshop doesn't have this kind of service attitude. It treats customers as thieves in front of them and doesn't even have a word of apology. Such a big store, at a glance, all It's a waiter in red, and even the checkout has to rush by himself. That is to say, if there is really no rice to train employees or the threshold is so low, don't open it, okay? ... Spend money and still have such a troublesome mentality. Hurry up and go...

Avoid this store – Worst Apple Store ever Updated June 2025

Unfortunately, this remains the most disappointing Apple Store I’ve ever visited — and I say that having been to locations in several countries over many years.

Since 2018, I’ve returned from time to time — not by choice, but simply because it’s the closest to where I live — always hoping things might improve. Sadly, each visit confirms the same persistent issues: the staff is consistently inattentive, the store is perpetually overcrowded, and the level of professionalism falls far short of what one expects from Apple. Even the most basic requests, such as product demos, often devolve into long, disorganized waits that lead nowhere.

On my most recent visit in 2025, I tried once again to get a demo of the Apple Vision Pro. After waiting over 30 minutes, the staff was still unable to connect the device to an iPad. There was no apology, no alternative offered — just confusion and indifference.

In another instance, I inquired about a keyboard with a specific layout not available through the website. Instead of offering to assist or explore possible solutions, the response I received was that “it’s better to go to Europe” to purchase it. A request to help contact Apple for a local alternative was simply denied.

Particularly disappointing was the behavior of one team member — a man wearing a hat — whose apathetic, dismissive attitude reflected poorly on the entire store. While I’m inclined to give people the benefit of the doubt, his lack of engagement and apparent unwillingness to assist left a lasting negative impression.

If you’re in Tokyo, I strongly recommend visiting another Apple Store or checking out a premium retailer like Bic Camera. The difference in service quality, attentiveness, and basic customer care...