Momo Paradise Shinjuku Higashi-guchi

The food and staff inside the restaurant itself were very good. They had multilingual staff for foreigners and they explained everything for us. The food was delicious too.

However, I have a pressing concern with the receptionist staff. This is not the first time it has happened either. I was here a few months ago with family to try the restaurant and was spoken to in a very snobby manner. Almost like they were bothered by our presence. I let it pass the that time because, like this time, the food was great and the servers were nice. I returned here with a reservation this time for a birthday of all things, and my friend who arrived first tells me she was pretty much yelled at by the receptionist for mishearing a question. The receptionist also looked at us like we were offending her with our presence. We spoke quietly and patiently followed their instructions to wait until we were complete to be seated yet the receptionist continued to give negative attitude. My friend was so shaken by it the night was pretty much ruined.

Is this just an issue with the reception staff?? Why is there such a gap in service? For the prestige of the restaurant and the price of the food, you’d expect to be treated better with properly trained staff. The discrepancy makes it difficult to want to return here, even with the good food.