atmos BLUE OMOTESANDO — Local services in Tokyo

The staff at this store—one very tall male employee named Oka—has an extremely bad attitude. Everyone, please be cautious before coming to this store.

The day before, I bought a pair of shoes here. The next day, I decided to come back again, holding a small box of fries in my hand. I wasn’t eating them—just holding them—and there were only a few pieces left. As soon as I walked to the back of the store waiting to pick up my shoes, Oka, who was standing at the cashier, suddenly yelled at me very loudly, “Go out! Go out!”

As a Canadian, I replied in English, “What?” because I wasn’t eating anything. But he kept shouting even louder, in a very rude and aggressive way: “No eating! Go out! Go out!” His tone was completely disrespectful and totally lacking in manners. The whole store heard it—it was humiliating. There are cameras in the store, so everything is recorded.

A store employee yelling at a customer like that, as if yelling at a dog or a servant, is absolutely unacceptable. I honestly don’t understand how someone with such behavior could be hired here. I have a heart condition, and after being shouted at like that, I almost called the police and an ambulance when I got outside because I was so shaken.

After calming down for a bit, I went back inside to file a complaint. Oka was still laughing during my complaint—extremely disrespectful and unprofessional. Then I spoke to the store manager, but the manager gave me no response at all and didn’t indicate any intention to take action or discipline this employee.

I sincerely hope the store manager or higher management reads this and provides a proper resolution or an official apology. Otherwise, I will be filing formal complaints with the Consumer Protection Agency and the Atom headquarters.

Before anyone visits this store, please make sure you don’t have a heart condition—you might end up needing medical help because of their...

I asked for a nike shox TL, then the staff first got a defective pair with the wrong number, then they didn’t want to look for the right number arguing “This sneaker has a big construction”. After insisting, they brought the right number of a nike shox R4, that to be honest I felt was on purpose. After I insisted it was a different model, they indicated me to go to a different branch, saying they had the pair, even though previously there was no stock in other branches. Overall I felt very disrespected, the staff obviously tried to deceive me in a very dumb way and send me away from the store. The whole communication was in Japanese, so I imagine in English must be even worst so I strong recommend buyers to look for other shops around in the area that always have the same price but...

The staff was dishonest and deceiving. Visited on 29/7/2023, sales assistance was a bearded guy with cap and short.

After making purchase decision, I asked him to bring a new pair as the sample one has crack and dirt on them.

He told me that it was the only pair they got for that size. However, after I told them that I will not buy if that is the only pair they got, he changed attitude and said “let me check again”, coming back after a few minutes with a new pair - extremely lazy, and dishonest - please train your...