BALENCIAGA — Local services in Tokyo

Went recently to purchase a mini neo handbag, and the only staff on that day, a lady with short hair, had the cheek to say "the cheapest in Japan" when explaining that there's a 5% on top of the tax-free price. Sure, everyone likes a good bargain and discount, and we shop overseas for a better price but anyone in sales would know that we will be taught NOT to speak in a manner that degrades not only the brand image, but also the seemed like shaming the customer that is interested to purchase your product. Next issue - the staff did not even ask me to check the product and me, trusting the staff and the brand, took the package back to the hotel and only then i noticed she packed the other display piece for me and the metal rings at the side was full of scratches. This is my first Balenciaga bag and I am utterly disappointed not only in the service but also the process of the purchase. I had to spend another 2 hrs just to travel down the next day to the store again to request for an exchange (which they did honour, and they had to go to their other store to take more stocks of it - which, unbelievably, in merchandising standards, you only have 2 pieces in the store of your core product- 1 piece on display with the keychains and the other display piece without the keychains?) In the end the other bag that they exchanged with me also has some scratches but we didnt have the time so I just take what I was offered.

I guess, if you want tax free + 5% seibu dpt store discount and a bare min standard of service, sure, just head to...

So bad manner...

店員さんも接客がとてもよくいい感じでした。 品揃えも良...