CHANEL Isetan Shinjuku Store — Local services in Tokyo

This store services locals before foreigners. I was first in line waiting to get in to view purses and wallets. A Japanese couple queued up behind me and spoked Japanese to the associate at the door. Shortly after the associate Google translated a message to me saying the couple had an appointment. Clearly they didn’t as they acted very surprised when they were let in before me.

When it was finally my turn to go in, they said feel free to browse and an associate will be available to help. I already know what I wanted and stood around for 15 minutes before I got help. I asked for the item in black color but instead they showed me the item in a less popular color and said that was all they had in stock. Not sure if it’s true as I heard they usually sell the popular items to locals only. I walked out and won’t be returning to...

It is true. They let Japanese people in while foreigners wait in line. It happened the first time and I thought ok maybe she made an appointment. Second time a Japanese lady asked a question and the salesperson let her right in and the lady looked surprised. Third time, another Japanese woman asked them a question and she seemed confused and waited in line after. Then I saw the 2 sales person kept giving looks at each other to signal the Japanese woman to come. I get it. All the foreigners are overcrowding your town. But a line is a line. I finally got in there and the salesperson was just unwelcoming and didn’t seem to want to show me anything. They also don’t let you take pictures so you can’t ask your girlfriends for some opinions. I left and spent my money at the Chanel at Takashimaya dept store a...

Pregnant Sale Assistant is my worst experience with Chanel i have met before! This lady made me changed my mind about Japanese people. I would never come to this store again. This store should fire her as soon as possible before rating going down to 1 star. I’ve never been treated so poorly in any store before. She incredibly rude and dismissive. Her arrogance made the entire experience unpleasant, and it was clear she had no interest in offering any kind of decent customer service. It’s unfortunate, as I’ve rarely encountered such unprofessional behavior. I hope management takes note and...