FUJIFILM Corporation, Head Office Tokyo Midtown Office — Local services in Tokyo

I'm very angry and sad because the camera is not working for the third time! I bought it 3 months ago and all these months I have had a lot of problems with it! I just send it to the repair center and wait and wait again and a new problem appears. i sent it already 2 times and problem again! What else? Should I wait until the warranty expires again? And what's more, no one apologizes for all this! Is it even legal that I spent a lot of money and just spend three months...

Fujifilm Japan is very efficient in terms of customer service. I had many issues with a lens that I bought abroad last year. But they very friendly helped me fixing it and informed me of the 4 weeks average repair time they normally count on. not even 2 weeks later, They sent me a message to pick up my accessory. Fantastic. Or should I say...

Autofocus. This is the absolute priority for Fuji cameras to improve. You cannot be competitive if you are three generations behind and if you continue to cause so much frustration to your clients with autofocus imprecision. Just solve it, no excuse for such a...