Blue Bottle Coffee - Roppongi Cafe — Restaurant in Tokyo

We had a very disappointing experience at this branch. Unfortunately, we left our luggage behind and returned shortly after to ask the staff for help. We first approached a female staff member, who said she wasn’t aware of any luggage. We then politely asked a male staff member—but to our surprise, he abruptly dismissed us, saying, “Do not talk to me. I am doing something.”

Oddly enough, moments later, he was just standing around doing nothing. We remained outside the store, worried and unsure of what to do. Around 10 minutes later—just as we were about to leave—he casually told a colleague to return our luggage to us. A simple “Yes, we have it” earlier on would have spared us the stress. He speaks fluent English, so communication should not have been an issue.

We recognized him as the same person who had been rude to us on a previous visit. At that time, he seemed visibly annoyed that we only ordered one drink (even though I was planning to leave soon after). When I asked him about the ingredients of a certain coffee, he condescendingly pointed to the other menu as if he was trying to tell us that we were not reading. This was despite the fact that the menu we were looking at was entirely in Japanese.

With this kind of attitude, he should seriously reconsider working in the service industry. Customer service should begin with basic courtesy, and sadly, he was...

This definitely has to be one of my favourite coffee chains! They have many locations all over Tokyo, but I particularly love this one! The atmosphere is super chill and it's in such a great area in Roppongi. To add to that, the staff were all super friendly (and also super fluent in English) which was so very much appreciated, to say the least! And of course, the coffee is amazing! My go to drink is a single origin oat milk latte😊☕👍 I definitely look forward to my next visit!

Keep up the great work and here is wishing you all a wonderfully equanimous day filled with peace, love, health, happiness, and truly so very much more 😊🙏🏼

With all the Mettā in the cosmos and...

As an individual who appreciate his daily cup of coffee, this place is a must to go! Interior layout is minimalist, and easy on the eye. I like the open coffee bar where you can sit inside and watch the barista prepare your coffee. Such an experience! I had an egg salad sandwich which tasted great too. It's my first time here so I would agree with others that it is a bit hard to find this place. Pro tip: once you see Starbucks on the other side (opposite along the main Street), follow maps and walk through the alley. Its about less than 2 min walk till you see this place with a little stairs...