LAWSON Minato Roppongi Dori Store — Local services in Tokyo

Had never had an unpleasant experience at a Japanese convenience store until checking out at this Lawson. We waited in line for the staff attended counter to check out. We did not go to the self service counter because we do not read Japanese. Once we got to the front of the line the staff directed us to the self service counter for us to try and figure out how to pay. We were eventually able to successfully complete the first transaction on the kiosk. We had a second transaction that needed to be paid with cash so we went back to the clerk attended check out counter. The clerk then accused us of not paying for our first order even when we showed her our receipt for the first transaction! We had to check the self check outs history before she believed we paid for our items even with the receipt and when she wouldn’t even help us check out! After she looked at the self service kiosk she finally believed us and let us pay for our goods. Despite being a well stocked lawson the clerk made this...

Lawson's most popular food item is fried chicken, which is cooked on-site and sold at the hot foods section near the registers. It offers honetsuki (fried bone-in chicken), honenashi (fried boneless chicken), and different flavors of kara-age (deep-fried chicken nuggets), which are crispy on the outside, juicy and tender on the inside, and can hold their own against the kara-age served at izakayas. Many of Lawson's prepared foods and bento box lunches are hit-or-miss, so stick with the sandwiches and onigiri (rice balls) — and, it bears repeating, the...

Good Konbini overall, u all sorts of stuff and usually my go-to. Nevertheless, once I gave a 1000 ¥ Bill because I needed change of 10 coins of 100 ¥ for using a laundry machine. The employee instead gave me 100 coins of 10¥ and when I said that it was a mistake and I wanted the 100¥ coins he said he could'nt undo it. I even asked for my 1000¥ bill back and he said it was impossible. Never understood why and he didn't want to give me any reason. Even tried to communicate with my little japanese knowledge, but he wasn't...