Vivienne Westwood Shibuya Parco — Local services in Tokyo

I purchased a ¥50,000 ring at Vivienne Westwood Shibuya Parco on August 29, and after only a few days of use, I noticed a missing crystal on September 12. I went to the store next day seeking an exchange or repair, but the treatment I received was unacceptable.

From the start, one of his employees told me I should check items carefully before purchase, even though I did. He said they do not accept returns or exchanges, and any repair would have to be at my own cost. As a tourist with only three days left in Japan, this was not feasible.

During the conversation, staff members laughed among themselves while speaking in Japanese and did not offer clear options, making me feel my problem was not taken seriously. At no point did they ask to see the item. To my surprise, they started to insist to provide the purchase certificate (something that was never given to me at the time of purchase!!) even though I provided bank statements and tax-free information linked to my passport, and also they could check it in their system. They still refused to help.

I felt blamed for a defect that was not my fault and completely ignored as a customer. The service was unprofessional and lacking empathy, and it felt like they were taking advantage of tourists. I cannot recommend this store for...

I’ve been to this store twice and the customer service has been incredible both times! I only bought some socks yesterday and the girls in there were so appreciative and accommodating.. for 1 pair of socks! Beautiful workers here, I will keep...

店員服務超級差還翻我們白眼，要試戴項鍊也非常不耐煩，把東西丟在桌上轉頭就走就開始在櫃檯跟人家講電話了，2024/7/30 長捲髮 藍色長指甲戴口罩的女店員，非常沒有素質的店員，這種沒禮貌的人真的沒資格出來上班服務客人😅 The clerk's service was so bad that he rolled his eyes at us. She was very impatient when trying on a necklace. He threw the things on the table and walked away, then started talking on the phone at the counter. 2024/7/30 Long curly hair, blue and long nails. The female clerk wearing a mask is a very unqualified clerk. Such rude people really have no qualifications to go to work and serve...