Coach Suria Sabah — Local services in Borneo

Lesson learnt. DONT GO to this outlet. Big disappointment. My mom purchased at suria sabah. Thought it was a boutique. Turn out, it was a lousy outlet (no offence to other outlets). Coach's staff from Imago sabah clarify, there are a lot of complain with that franchise but coach NEVER take it seriously, all the complain are just being denied) the MANAGER is very IRRESPONSIBLE or just plain incompetent (magically the manager seems to always get it way/backup by coach?). Rudy (staff from this outlet) speak on behalf of their manager who only want to siphon money out of you without much service. When u purchase coach. You will get a credit. But the goods is so poor quality & damage. You want a clarification and assistance from their staff. At least as a customer we expect an apology or offer help to fix/repair the damage goods. But no they dont do that. They blame the weathers that make their product damage. They allow to use credit point but if the goods is the same price as the credit point, i need to purchase other unnecesary goods to claim the point? He clarify i need to spend at least rm600 more to get another one of their lousy product and get second product using the claimed point? I am speechless. And dont forget what happen to my current damage handbag? Throw it out? What happen to your marketing "to wearing what you buy for longer (even a few months) decreases the impact it has on the planet?" (i copied from coach official page). On the contrary, liased with coach's staff at penang. Named Grace she is very helpful. She offer to look at the bag. She claim if they can repair the handbag it might incurs some cost. As a customer. I dont mind to pay for repairs. I just want the responsibility and aftersale service. This is not a fast fashion like how manager from coach suria sabah try to force on me and my mom. But then when i looked up their official page: "Where a dispute arises, the decision of COACH shall be final." yes thats it. This will be our final purchase...

Been here with my fiance a few weeks ago to look for a nice bag for my fiancée who just arrived at KK. And my fiancée ask the price to Compare it to Korean won and went to see another bag. Because he had the same bag. Just to compare the price. But the Sales assistant was so rude by saying " you know the price now, now you don't want to see it?? " with an arrogant face. like what the heck???!! Instead we go to another branch. More friendly and helpful. Very poor service here. I feel sorry for the owner for having a staff like this. Hopefully train and check your staff to not be rude to customers. This kind of person is not suitable to work at coach. What a shame, I really...

The worst Coach store in Malaysia, or maybe in Asia. Those superior staffs of this store has no integrity, deluded & unprofessional. Not recommended, highly recommend Coach Imago. Those superior staffs of Coach Suria Sabah encourages their sales team selling Coach products like "Night Market" stuffs. Worst...