Liangxin Spa Massage — Local services in Kuala Lumpur

LADIES BEWARE!!!

I'm re-posting this similar review which I posted earlier, to WARN LADIES!!! And to highlight that another female customer also had a similar unpleasant experience with her male therapist which left her "feeling violated".

After I posted the earlier review 2 months ago in Nov 2025, the owner replied "We take your comments seriously and are reviewing this matter with our team to ensure all therapists strictly follow proper consent procedures, especially when it involves sensitive treatment areas." but apparently it wasn't carried out.

Just about 1 month later in Dec 2025, something similar happened to another lady. See Ho Hui Min's 2-star review 1 month ago (Dec 2025) saying "... my experience during the cupping treatment was extremely uncomfortable and left me feeling violated".

Besides her review, there was another 1-star review a year ago by Lini Elfrini saying "They gave me a male massesaue for my body tcm massage and he was unprofessional and made me uncomfortable as a female".

In just about 12 months, there have been a few reviews complaining about male therapist's inappropriate behaviour at this spa. It wouldn't be surprising if other women have gone through similar unpleasant experiences but didn't post a Google review. Maybe they don't know how to post or just want to forget about the unpleasant experience.

This was my earlier review posted 2 months ago in Nov 2025:

"Male Therapist Unprofessional Towards Female Customer"

I'm re-posting my earlier review to warn female customers at Liangxin Spa in case they missed it.

When I walked into Liangxin Spa and spoke to the female staff at the counter and requested for a cupping session, she introduced herself as the physician there and after payment, she brought me to the treatment room to change into a set of clothes provided, all this while giving the impression she will be the one doing the cupping.

However, after I changed and lay on the treatment table as instructed, she came in together with a male therapist (I realised he's Zheng after viewing their website) and she left after a short while, leaving me alone with Zheng without explaining why she's not doing the cupping for me. Thinking that cupping will only be on my back and legs, I thought nothing would go wrong with having Zheng do the cupping for me.

However, when I went back after the session and saw myself in the mirror, I realised there were cupping marks on parts of my bum, which means he must have adjusted my shorts until parts of my bum were exposed (without asking for permission), all alone with him in the room. I couldn't tell that parts of my bum were exposed during the cupping session as I was in pain with so many cups on my body.

As a male therapist doing treatment for a female customer, all alone in a room, he should have asked if I would allow cupping to be done on that sensitive part of my body. I'm sure he has done cupping for hundreds of female customers from various countries over the years. He should know that these ladies come from different cultural backgrounds and some will be more conservative and therefore uncomfortable to have parts of their bum exposed to a man all alone in a room, just for the sake of cupping. If he were professional, he would have asked for permission first. He didn't ask for my permission, so I strongly feel he is UNPROFESSIONAL, and would like to warn other ladies in case some of them will feel uncomfortable, like me.

If you search and read their 1-star reviews, you will notice there are other customers complaining about their male therapist.

I hope Zheng will be more professional in future by asking for permission before exposing any sensitive part of a woman...

Kitty and I decided to try Liangxin Spa Massage, which is conveniently located just a short walk from our hotel. We were immediately impressed by the cozy and inviting atmosphere. The staff welcomed us warmly and explained their massage packages using a tablet, which was a nice touch. The spa itself had a lovely blend of Chinese and Zen decor, with beautiful accents and a calming aromatherapy scent. The entire place was clean and well-maintained, even the toilet was modern and stylish.

However, our initial experience was a bit disappointing. We encountered payment glitches when trying to pay with our Utrip and Touch ‘n Go app. The whole process took about 15 minutes to get our payment through.

We initially requested a sitting upright massage for our shoulders and neck, but the staff mentioned that they didn't have that type of setup. Instead, they recommended that we opt for a full body massage lying down and tell the therapist to target the areas we wanted to focus on.

While the staff was attentive, we were a bit disappointed with the massage experience itself. While Kitty's therapist was kind enough to adjust the pillow to make her more comfortable, my therapist seemed a bit grumpy when I asked for just a neck and shoulder massage.

The massage beds are designed with an open concept, which means there's no enclosed room, but there's still a good amount of privacy. We were happy that we didn't have to undress for the massage. However, the beds lack a hole for your face, which made it difficult to get comfortable. The pillow provided was also too high, and we struggled to adjust it to a comfortable position. Unfortunately, the massage itself wasn't as relaxing as we hoped.

After the massage, we were offered plain water or fruit juice. We opted for fruit juice and were served a cup of juice and a platter of fruits.

Overall, Liangxin Spa Massage has a lovely ambiance and a friendly staff. We truly believe that with a more skilled and attentive therapist, this spa could easily earn a 5-star rating. However, the massage experience we had wasn't quite what we expected, and we felt the massage quality was a bit lacking. The massage beds also made it challenging to relax fully. Kitty, in particular, felt that the bed's design and the overall massage experience were the most important aspects of the spa visit, and those aspects weren't satisfactory. It's possible that we just encountered therapists who weren't skilled enough, and it's worth noting that we've had many massages before, and we felt that this experience didn't quite meet our expectations.

We hope that this experience is temporary and that Liangxin Spa Massage will make the necessary improvements to provide a more relaxing and enjoyable experience in the future.

Considering the lovely ambiance and the attentive staff, we give Liangxin Spa Massage 3 out of 5 stars. The spa is beautiful and relaxing, and the service is great. However, the massage experience itself needs improvement, the payment process could be smoother, and the massage bed design is a...

Visited on a weekend night, tried to make a booking via WhatsApp and the response was very fast and they confirmed the appointment within 5 minutes. Booked the last appointment slot before the massage place closed, and there were still quite a lot of customers then close to midnight. Came here because of the reviews I read here, decided to pay a visit as it was rather close to the hotel. The building and the lift looks old but upon reaching the shop, it looked extremely different. Looks very new like it was just opened not too long ago, very well maintained. I asked for a male therapist and they managed to get me one, and also asked them to recommend me a massage suitable for me. Was led into the shop and then they gave me a set of their clothes to change into, I liked it because it meant they won't be using oil which is generally the kind of massage I like. Was then led into an open area which looks like a mass massage area. And then the massage started without much delay. I got this male therapist hoping he would be more strong and give harder rubs, but he turned out quite soft even when I asked him to go harder a few times. The expectation was quite high after reading the reviews but the standard didn't seem to match. It was a rather mediocre massage which didn't address to any of my pain points, and it felt like I didn't feel relaxed after the massage. Towards the end of the massage could hear the staff talking and laughing loudly along the corridor breaking the silence during the massage. At the end of the massage was provided tea and fruits. I guess the only thing I liked about the place was the ambience and the decor. I enjoyed like the first 50 minutes when it was almost in total silence. Price was considered reasonable but I didn't get a satisfied massage. Not sure if I will...