iShop Mixup Playa del Carmen Plaza Quinta Alegria — Local services in Playa del Carmen

The negative reviews are funny. If your in Mexico, I wouldn’t expect a western experience. Let’s address these point by point. For context I’ve been going here for almost 2 years, and have bought and repaired things at Apple stores in Canada.

Here are the main topics I read in other reviews covered point by point:

This is an Authorised reseller & repair Center. I’ve dealt with Apple on both warranty and repairs, they’ve shipped Apple genuine parts and replacements under warranty to this store. I’ve also had some repairs refunded after the technition noticed the cost to repair was more than buying a new computer. (This was after he requested discounts on the parts and got them approved).

The Technitions need to communicate and get authorisation from Apple, then they can do the work, or quote a price. This can sometimes take days because of the communication between Apple and iShop.

Language. There were at least two technitions that spoke English, plus the non-English ones can and will translate to English with a translate app. Some things are a little complex so it’s best to ask them to translate if you don’t understand. (Remember, your in Mexico, so don’t expect them to speak English first).

The Sales people. Yes they are over-staffed, but that’s how most stores are, especially during peak season (October to March).

The sales people do follow you around in case you have a question, that’s what they are trained to do. It’s the same in every store here that has sales training. And yeah I agree it’s a little awkward, but this is the same in Asia and other countries. If your used to US service where they give you space, your in the wrong country. Try not to take offence.

If they ask you: “Can I help you with anything special?” (Puedo ayudarte con algo especial?)

You can reply: “No, gracias, solo estás mirando.” Which means, “No thank you just looking.”

That usually helps them understand you want to look around.

Price. Tax is included in the quoted price. Things are more expensive but if you factor in the tax that’s not quoted in CAN/USA, it’s not that bad. Apple stores always charge a premium, this one is no different.

Refunds. This needs the authorisation of a manager, and if he’s not there, you have to wait or come back when he/she is there.

Communication. I did find the repair staff can take a while to communicate on repairs, even by email. When in doubt, call or walk in. Remember, digital communication is only a few decades old, while talking is much, much older.

I think that’s it.

Overall… Yes Mexicans move slower but that’s part of the country, and it’s charm. If your from the northern part of the continent, take a breath, relajarse, and use the translate app on your phone. It’s all good.

Or… learn Spanish… or simply wait a few days and fix it in your own...

Dear I Phone users RUN do not WALK from this store, unless you need something they can sell you! If you have just bounced in for some tech help you will learn what ECONOMIC IGNORANCE looks like. I ask why would you have a store on a Saturday in the “International city Of Playa del Carmen with 6 - 8 salespersons doing nada at 3 in the afternoon just to sell. Meanwhile dear IP users there is only 1 Tech person who claims she doesn’t speak English!! They do not make enough money to pay a Bi / Tri lingual person to help a resident or fellow travelers if there phone should suddenly stop! The tech person did know enough to remind me I was in Mexico… I speak 2 other languages and she is there to help WHO ,only speaking Spanish. The sales people speak English . The kicker is the manager refused to help when a U. S. Rep attempted to speak with him (MoreThanTwice)on my phone about a way to solve the issue. He kept mouthing something about privacy laws, so the rep filed a Grievance because of the managers ignorant behavior!Been in Mexico for many months, my friend and I both said we had never witnessed such poor behavior here from a national or international company. Enough to make me go ANDROID. I also live in another town and had to travel 35minutes to get there ,thank God for Rockas Jamaican restaurant, made the trip worthwhile. Apple put some signs out front that say: ¡Esta es una empresa internacional pero no habla inglés, francés, alemán en el departamento de...

Really bad experience with the technical support team. I have a Mac Book Pro 16GB Ram, 1TB + 27" Thunderbolt display, after a while without using the Thunderbolt display on my Mac Book when I tried to connect both together, my thunderbolt port on the mac wouldn´t sync, brought my Mac book to apple store, at the beginning they told they can´t check the port couse they don´t have any thunderbolt device, and asked me to leave my Mac Book for a few days until they get any thunderbolt device to have a look (with a cost of $450MN)... After complaining about I couldnt leave the computer in the store for a few days, day finally accepted to try the thunderbolt port with a Hard drive, and told me it was not working, and they have to change the whole motherboard, for $13,000 pesos! Obviously they recommend me to buy a new computer, yeah right... Went out of the store, a friend recommend me a technician and the problem was just dirt in the port, the guy made the complete service for 1,100 pesos, and has been working great!

Im so sad of such dishonest people on Apple Store, don´t recommend them at...