De IJsmaker - Witte de Withstraat 7A — Local services in Rotterdam

Update: I was finally contacted with an apology after reminders from my end. Imagine having to follow up for something like this is really beneath my comprehension. Alas, I was reimbursed. Then I was asked to remove my review or update it because I was spreading false statements.

The audacity to ask this is really WILD. ZERO self awareness and resolution is what I call this. A greedy cheap way to convey 'GOODWILL' with lack of customer building, retention and business acumen.

I had to follow-up / send reminder/call - no response while they had the receipt and my contact info on the back of the receipt. And I was asked to provide receipt proof (which I took a pic of the receipt luckily).

See how you get bamboozled then gaslighted with braveness then switched to a victim and ask for rectifying a review within one breath.

Well done.

I would say if you are going here, know that the moment you transaction goes thru the till /touchscreen. It is gone to the depths of the earth, because they do not reimburse/provide gift cards. Deplorable service.

27 March: NEVER go here. They will steal your money, don’t provide credit/receipt and despite call and email - do not reply. Expensive 5,40 eur of no ice cream. Ordering goes through touchscreen - machines were not showing correct amounts. I asked the assistants for help but had already paid (as I doublechecked with other machine) which she rebooted, when I asked for credit/voucher as at that point I couldn’t order anymore after waiting 10 minutes they don’t offer this as service. I explained, I did not live in Rotterdam and this is an expensive ice cream not to receive. She left a note for the owner/manager. I emailed 2x and called 1x and never received a response - this is three weeks ago. I prefer to support local small businesses but when they have deplorable service and zero responsibility / accountability and acknowledgement that is when you know you are dealing with people that don’t value customers. And as such I will go where my euro is valued and respected. Businesses like these are a disgrace to small businesses who already have it challenging. If you want to be bamboozled go to this ice shop. I’m back to Ben & Jerry’s and will avoid this place...

We were looking forward to our first ice cream of the season at our favourite parlour De IJssalon, but.... it is now De IJsmaker. Unfortunately, it's not an improvement. Firstly, they put in a webshop style ordering system where you have to select your scoops on a screen and pay in advance. It makes the workers having to shout out the ticket numbers, which creates a bit of a chaos. Secondly, the choice is now much more limited, more geared towards KitKat and Snickers flavours. Thirdly, and most importantly, the the ice cream is not as good as it used to be. And lastly, the price of ice cream has gone up ca. a third.

Luckily, the old brand still operates their other store at the Meent. A bit further, but definitely worth the extra mile.

p.s. I see this new shop has inherited the reviews of the old one. I don't think...

Came here to get ice cream, but got the tiniest scoop of ice cream and the whipped cream that I ordered wasn’t even visible. Thought the machine was broken or something but they just gave it to me as if in the hope I wouldn’t say something about it I think. Wasn’t happy about the tiniest scoop of ice cream, but went back for the whipped cream only, I got my whipped cream in the end but also not much and didn’t even get the cookie with it that was supposed to be on top. The weird thing is the other person scooped normal amounts of ice cream and also put a nice amount of whipped cream on top + a cookie. Anyways, not a nice experience, for the amount of money you’re paying right now I would’ve expected at least good service and a good amount of everything. Do...