Casa Hernanz — Local services in Madrid

Such a fun experience!! We went right after they opened (around 9:30) and did not have to wait in a line. However, once we were done, a small line had formed. The experience was very simple and exciting . They had so many more styles and colors than online, so I would for sure recommend visiting in person if you have a chance. We just showed the sales person a photo of the shoes we wanted and told him our size, and he brought us them. I recommend taking a photo of the shoes you would like from either the window or the wall (especially if you do not speak Spanish) and make sure you have your European shoe size on hand. This expedited the process exponentially, instead of trying to describe the shoes we wanted. Our sales associate was able to immediately recognize the shoes from the photo, and grab them for us very quickly. Do not be surprised if the first size you try on does not fit perfectly, and also do not be afraid to ask for sizes larger or smaller. The sales associate we worked with was so kind and brought us multiple different sizes, in multiple different shoe styles, to ensure we left with ones we truly wanted. Most of the shoes were more suited for women, but my brother purchased two pairs of the classic shoes, and probably could’ve have purchase more. While we didn’t have to wait in a line, I would easily wait in order to get these shoes again. The shoes are really easily compactible, so fitting them in luggage was a breeze. I purchased two pairs of sandals, and my brother purchased 2 of the classic shoes and we had no issues. They would make great gifts for the people back home!!! If you want a fun souvenir you will actually use, I would 100% recommend...

TERRIBLE QUALITY AND AWFUL CUSTOMER SERVICE. A week ago I bought a pair of espadrilles for € 50 that caused me terrible blisters to the point that I bled, only using them once. I called the store to see if they could solve the problem and to my surprise, in addition to not receiving any solution, an extremely crass and aggressive man started yelling at me telling me to shut up and saying that his shoes did not cause blisters and that it was my fault or the shape of my foot. I am extremely upset with the product and the service provided. It is a pity that a store with so much history in Madrid, has that kind of treatment towards its customers. Personally, I will never again purchase anything in this store.

PRODUCTOS DE MALA CALIDAD Y PÉSIMO SERVICIO AL CLIENTE. Hace una semana compré unas espadrillas de €50 que me sacaron unas ampollas que hasta sangré, apenas a la primera usada. Llamé a la tienda a ver si me podían solucionar el problema y para mi sorpresa, además de no recibir ninguna solución, un señor EXTREMADAMENTE MAL EDUCADO, me cayó a gritos, mandándome a callar y diciéndome que sus zapatos no sacaban ampollas y que debe haber sido culpa mía o la forma de mi pie. Quedo sumamente disgustada con el producto y el servicio prestado. Es una pena que una tienda con tanta historia en Madrid, tenga ese tipo de trato hacia sus clientes. Yo en lo personal, más nunca...

Please enter if you want to see what bad customer service is and what it means not to be able to do your job, which is selling shoes (despite the long tradition of the shop). Very, very unfriendly people, especially the lady, for instance I told her I wear a 40 in italy and so I have a 41 with spanish brands, she said it wasn't possible, I proved her wrong, their 41 were too short for me and I had to go for a 42! just to say one of the things that happened. Then she brought me out only one of the two styles I asked her to try + 2 styles that I didn't ask for; so I asked if I could have the second style I wanted to try, she replied to me that it's similar to the one I was already trying...! what the hell! How is people supposed to chose between two pairs if you don't let them try them on both?!?! At that point I got very annoyed, so I told her she could keep her shoes and I walked out (by the way the store was empty, a lady was being helped by a man)! I was really willing to buy at least a pair, but purchasing something in a store must be a pleasant experience, not an...