MONCLER Stockholm Store — Local services in Stockholm

Found defects on newly bought down jacket the day after the purchase, all tags/package are in original condition. Store refused to give a refund. Staff are unhelpful. I would recommend people who want to get a down jacket, go for some other brands(Goose, Moose, Woolrich, Northface, just to name a few), which has way better quality and customer service.

Update: Got a replacement from store, still a lot of loose threads all over the jacket, guess it’s not a piece that...

Just shopped at this store today and I had bad shopping experience. The service provided was ok at the beginning (definitely not good given it is a pricy store). When I talked the staff I don’t like the two jackets she recommended, she changed her attitude. She was not quite happy apparently. Even though I still bought one jacket eventually, she was still not providing good service. Pretty disappointed about the service...

Can't say enough about the customer service ! I found a vest in Copenhagen duty free shop and needed a different size .. So the sales rep at duty free reached out to Stockholm store ! Where I would be ending our trip! She reached out and video chatted , delivered the item to my hotel on her own time !!! Alexandra Scillasdotter was the sales manager who went over and beyond ! Monclear you are blessed to have such...